Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Callum Smythe And Alan Unsworth | CST + gang | Wastewater Services

    Reference 2095527. Very helpful and efficient, answered all my questions and did a nice clean job the day after it was reported. Thanks lads.

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    Paul Chapman | DPT | Wastewater Services

    Hi I had a booked drain and Paul and the team with him were brilliant very polite good manner and made sure they kept me informed what was going on. And the biggest thing they clean up Am very happy with the service and arrived in time Thank you to Paul Chapman

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    Ian Johnson | Installer | Metering

    Fitted water meter. Did a quick, clean & tidy job. Explained everything really well. Very pleasant.

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    Bradley Dobson | Metering Gang | Metering

    Just had my meter fitted, the lads were great, they worked hard fitted it quickly, even cleaned up after themselves. They were very polite and friendly, they chatted and joked with me, were really nice lads, I can't speak highly enough of them, they really made my day.

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    Stev Brome And M Radev | CST/GANG | Wastewater Services

    Excellent service from both the guys today in clearing a blocked drain and cleaning up ground Couldn't be more pleased with the team from UU

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    Ian Johnson | Metering | Metering

    He did a very good job clean job , very pleasant man. We were happy with the way he worked and his general manner. *submitted by uu employee with customer on phone no inet access*

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    Excellent service. Drains cleared thoroughly. Feedback on problem given. Garden left clean and clear of all waste

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    Adam Hill | Plumber | Metering

    Adam fitted a water meter at my property today. He rang me before he arrived to tell me the time he would be arriving and to check this was ok. He arrived by the given time He was friendly and courteous and very clean and tidy whilst carrying out the job. He answered all the questions I had and poin...

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    Callum Smythe & Alan Unsworth | CST & Ganger | Wastewater Services

    Excellent service from this team today ,they rang when they were on their way,quickly assessed the issue ,explained everything to me and dealt with the job quickly and efficiently,They left everything clean and tidy . Thank you for excellent service .

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    Stephen Iverson & Colin Morris | Cat | Wastewater Services

    Two great lads cleaned every thing up even cleaned right down the garden could not have asked for better well done lads thank you very much

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    David Jaundrell | Water Services

    Today I called about cleaning work on the pipes around our area and if this will be safe for my child who is using boiled tap water for milk bottle feeds. He was very helpful in discussing all of the details and went out of his way to send me a link to nhs advise on using bottled water for feeds if ...

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    Conor Donaghy And Rich Currie | waste water | Wastewater Services

    Team called out today to clear sewerage drain and surface water drain because toilet in house was overflowing with water and not draining they did an outstanding job and kept me informed throughout their work and was really clean putting bags down to enter house, they successfully cleared blockage a...

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    Gary Thorne/craig Breen | res /team | Wastewater Services

    Gary and Craig attended today to unblock a drain ,througout the visit they explained what they were doing .When they finisihed the job they cleaned up and cleared up leaving the place tidy .They advised me of the possible cause and how to get help if it ever happened again .I asked about giving feed...

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    Colin Grace And Gary Plant | 80334552 | Wastewater Services

    Confirmed by phone before arrival. Were clearly highly competent and efficient in discovering and remedying the problem, thorough and careful in cleaning up, and left the site as good as new! Add to that courtesy, and the willingness to keep me informed of what they were doing. Full marks to both ...

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    Nikita Nulty | Customer service | Water Services

    Nikita has kept me informed of what you are doing to get TMBC to do there job of cleaning rain water grids in the highway. As TMBC have completely ignored request to deal with the issue raised and advised to contact UU as they say it is UU responseability to maintain drainage. I have agreed to escal...

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    Bill Barkley & Steve Senior | CST | Wastewater Services

    Kept in touch throughout the cleaning out of drainage piping which was solidly blocked with fat further down the line It took about two and half hours plus A job well done by a couple of very pleasant people Thank you G.G

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    Callum Smythe Alan Unsworth | Cst/gang | Wastewater Services

    Hard working polite guys.Didnt cut any corners, went the extra mile cleaning up,both a credit to your company.Cant thank them enough at a stressfull time.

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    Matthew Airey Rich Selby | Reactive CST | Wastewater Services

    Please, please, please will you nominate Rich Selby and Matt Airey for a WOW award. Rich and Matt visited our property on Monday 4th February following a foul water ingress into our cellar. The speed of response was very prompt but most importantly Rich and Matt were exceptional, their professionali...

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    Adam Hill | plumer | Metering

    Adam was swift with his work he was a very pleasent person and he left the job spick and span cleaning every bit up . I recomend his work to every one. thanks Adam.

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    Paul Jolly | Plumber | Metering

    I had my water meter installed today by Paul from Greenage, he is an outstanding person and a credit to your company. He fully explained his role and made me feel confident about his ability to carry out the work. Having completed the job he cleaned the area in which he worked, leaving me with n...

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    Craig Breen & Richard Mccabe | N6 Waste water DDT & AMEY GANGER | Wastewater Services

    Unbelievable service from these two guys. It was a very bitter cold night and these two went over and beyond to so sort the problem and get the drains unblocked. They were friendly, professional and advised what they were doing as they went along and left everywhere clean and tidy. I could not h...

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    Tom Drew + Aaron Lowry | Operative | Wastewater Services

    Woke up to blocked drain. The guys turned up within an hour of calling, they were professional and very polite and explained how blockages can happen. They cleaned everywhere down afterwards and checked fully that drain was completely cleared with camera. Brilliant job and great service. Many than...

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    Adam Hill | Plumber/Surveyor | Metering

    I was very pleased with Adam and the work he's carried out this morning, left area clean and tidy as well. 809869

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    Karl Donald And Paul # | cst + gang | Wastewater Services

    They were very prompt and very professional, they did a good job and left everything clean and tidy

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    Martin Harrison & Becky Mitchell | CST + Gang | Wastewater Services

    I cannot thank Martin and Becky enough for the way in which they tackled my blocked sewer drain from the house and ultimately removed the cause (my drain rods), which were lost somewhere beneath the road passing in front of my house. The task proved to be difficult and despite a couple of setbacks, ...

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    Dean Pickett & Ross Diamond | CST & Ganger | Wastewater Services

    Both employees were effective in resolving the blockage. They were extremely polite and explained everything to me. I am very pleased with the service we received. They even cleaned up after and advised me of a problem with my guttering. Delighted.

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    Karl Donald And Paul . | cst+gang . | Wastewater Services

    The 2 lads came out to my property to unblock the drains they unblocked the drains and done a great clean up job afterwards they were very curteous and friendly they reassued me everything would be left clean and it was . many thanks to them both .

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    Jim Kirwin & Mike Halliwell | CST & Ganger | Wastewater Services

    Jim and Mike attended an problem with external waste and were excellent in dealing with the issue, showing great professionalism in all aspects of the job. Always polite, they explained the issues and cleared the problem, and left the area in clean condition after completion, even disinfecting the p...

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    Lee Wood | Cst | Wastewater Services

    Lee came to my home with kev a was in a bit of a dilemma absolutely flapping to be honest lee calmed me said not to worry they would sort it as my drain had over flowed at 1 point it was up my step thru door such a mess id like to thank lee for being such a nice plesent lad and doing everything the...

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    Marcus Hayward & Nathan Flood | CST & Ganger | Wastewater Services

    Marcus & Nathan put us at ease the moment they arrived and assured us they would resolve the issue. In the driving rain they unblocked the drains,cleaned down afterwards and sweeped up leaving no mess, again all this in the driving rain. They are and were very polits lads & professional, rea...

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    Liam Thorpe & Shaun Cuthbert | CST & Ganger | Wastewater Services

    Very good workers, cleaned everywhere, helpful and informative.

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    Dan Wilcock Ryan Spence | Cst Ganger | Wastewater Services

    Very quick response efficient hard working men and thank you for cleaning up

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    Joe Newton And Darren Newton | Metering

    Great guys. Very friendly and efficient. Work carried out quickly and clean. ????????

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    Daniel Wilcock And Ryan Spence | Cst and ganger | Wastewater Services

    Arrived earlier than thought. Carried out there work professionallly. Left clean and tidy when left. Splendid job folks. Thanks

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    Keiron Nolan, B Mcdermott | Blocked drain | Wastewater Services

    Excellent, clean job. Very professional.

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    Stephen Iveson /R Potter | CS4 garage | Wastewater Services

    I would like to nominate the above two gentlemen who came to the assistance of my neighbour who has had a problem with his waste drainage The above gentlemen knocked on my door. They explained why they were there. they were courteous towards all the neighbours. As it happened the blockage travell...

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    Bill Barkley Michael Halliwell | CST | Wastewater Services

    Attended to a blocked drain efficiently were polite and friendly and did a clean and great job.

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    Stephen Iverson And R. Potter | CST and Ganger 207 9658 | Wastewater Services

    Your team were very efficient and professional they kept us well informed of what was happening. They were very polite and they left the work place exceptionally clean. They are a credit to United Utilities. Very impressed. Kind Regards Bob Nelson

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    Ian Johnson | meter fitter | Metering

    Very good and efficient fitting of water meter. left very clean

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    Curtis Thompson, Dave Brazendale | cst | Wastewater Services

    did a good job in difficult conditions,took the time to explain the process and cleaned up the area after the work was completed

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