Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Charlotte McFadden | Customer Advisor | Billing

    She was very helpful. And cheerful on the phone.

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    Ashley Walker & John Medati | CST & Ganger | Wastewater Services

    Wonderful Obliging Workmen,(WOW)introduced themselves, cheerful in their not so nice job,listening, explaining everything so i could understand what they were doing, working as a team,polite, clean uniforms,, even thought a dirty job. making sure everything was done to a good standard, putting ever...

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    Caitlin Galloway | Customer Advisor | Billing

    Caitlin understand the unusual situation of my brother in law and his health problems and provided us with nothing but the best professional advice and help we could ask for. From speaking with a number of people at UU over the last few weeks none have been a patch on Caitlin! Caitlin is truly an as...

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    Jane Tatchell | Water Customer Technician | Water Services

    Came out with a colleague today to find our external stop tap. Did so very cheerfully, even though it had been highway tarmaced over, and is helpfully arranging necessary remediation. Thank you!

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    Kerri Jones | Customer Advisor | Billing

    We have a leak from a drain on our drive Kerri was very helpful as we could hardly hear each other so she called me back. She was lovely and cheerful and very efficient found our property on your map system and the smelly drain and arranged for your engineers to call. Excellent customer service a...

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    Jim Tierney | Cust Tech | Water Services

    Mr Tierney arrived promptly and was cheerful, friendly, understanding and very helpful. Excellent service. Reference 2123100

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    Tracey McKay And Eddie | Wastewater Services

    I have never met a pair of people more cheerful to be standing next to a stinking sewage-filled manhole than Tracey and Eddie, they sorted out our problem with no issues and we're happy to explain the problem and what they were doing.

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    Vicky | customer service employee | Billing

    She has hopefully helped me to halve my bill. She was cheerful and intelligent. A shining light for United Utilities.

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    Dylan Nelson | Plumber | Metering

    Dylan couldn't have been any more helpful or pleasant. He worked in an incredibly tight space and managed to stay cheerful despite the awkwardness of the fitting. He explained everything he was doing and what we might expect from our new meter.

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    Leah Garratt | Customer Advisor | Billing

    Leah was very cheerful on the phone and she listened to my moaning and found a way to help. Thank you Leah G!

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    Ollie Smith & Nick Halliwell | CST & Ganger | Wastewater Services

    Reference N6. Ollie & Nick came out today, 12th March to clear a blocked drain. It must be a horrible job at times; thankfully mine was only caused by tree roots; but they did it with a smile on their faces: both were cheerful, pleasant and polite. These wonderful guys are a huge credit to yo...

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    Sharon Swift | Engineer | Water Services

    Sharon arrived on time and introduced herself and then began examining our house in relation to our query about our payments nearly doubling. She found the cause shortly after arriving. During the time she was there she was very polite and cheerful. A credit to the company.

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    Vicky Kelly | Billing

    Cheerful, very helpful, dealt with my enquiry in full

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    Duncan Wood | Network Customer Inspector | Water Services

    Great Service ! Prompt, friendly, cheerful, courteous, knowledgeable. Thank you Duncan!

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    Debbie Quinn | Customer advisor | Billing

    Debbie was extremely helpful, gave me all the information I wanted and was very cheerful in the process. I think as well as this nomination, she should be given a substantial pay rise !!

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    Babs McAuley Robbie P. | CST | Wastewater Services

    Reference 2099696 Babs and Robbie came to deal with a blockage in the drains at 18.00 hrs. The job was difficult but they both worked extremely hard in difficult circumstances. They remained cheerful and professional and courteous, and cleaned the area involved to a high standard. I cannot speak ...

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    David Braithwaite And Kev | CST and ganger | Wastewater Services

    These cheerful very competent men absolutely sorted my blocked drain problem. They gave me confidence right from the start. I was so pleased to see them. They cleaned everywhere beautiful. United utilities. You are very lucky to have these guys working for you. Thank you both. X

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