Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Katie Holbrook | Billing

    Very cheerful, friendly and speedy service

    Read the full nomination

    Lee Jones | Customer Technician | Water Services

    Had a bad leak . Lee turned up accessed the situation quickly and a team arrived to fix the problem , He was polite helpful and made sure his work badge was pinned where I could see it,. Unfortunately after the team left the pipes underground on my drive burst again so I reported it and Lee came out...

    Read the full nomination

    Steve Borrows & Rob Potter | CGT ref. 2093740 | Wastewater Services

    These two fellows turned up promptly. Reassuringly they remembered when I'd been engulfed in sewage fill water in 2017 & the cause of the problem (a blockage several streets away) . After a quick check of my current symptoms (the early stages of a similar event) they set off to find the blockage...

    Read the full nomination

    Jordan Robinson | Wastewater | Wastewater Services

    Ref: 2091925 A blocked drain/sewer in the lane has been un-blocked by Jordan and his partner. It was carried out in a highly professional efficient manner, the problem and location quickly identified and corrected. The task was carried out with a friendly cheerful nature. He also identified some wo...

    Read the full nomination

    Maria Jackson | Customer Care | Billing

    I nominate Maria Jackson for her great help in understanding & explaining in full detail in setting up my account with UU. As stated very helpfull and mostly very cheerful too.

    Read the full nomination

    Gail York. Dave Tonks | CST / Ganger | Wastewater Services

    I was glad to have the opportunity to say a big thankyou to Gail and her colleague who attended my property . Gail has had to come out here for same problem a 3 months ago and I remembered her from then because she was so professional and courteous. My complaint was dealt with swiftly after cal...

    Read the full nomination

    Lorna Tilch | Customer Advisor | Billing

    This lady was so friendly and helpful, she sounded really cheerful which was nice to hear. She is an asset to your organisation

    Read the full nomination

    Gill Smith | Customer Tech | Water Services

    Gill arrived promptly in the snow, was cheerful and helpful, and explained carefully what she was doing and what would happen next. Great service in awful weather!

    Read the full nomination

    Ollie Smith And Eddie Duffy | N6 | Wastewater Services

    Ollie and Eddie turned up on a very cold Saturday morning to do a horrible job but somehow managed to be polite, cheerful, and friendly. V impressed! - and grateful.

    Read the full nomination

    Sean Lowis And Paul Boddington | CST & Gang | Wastewater Services

    ref 2078417 Sean and Paul attended a wastewater blockage in the evening and despite being difficult to clear and needing to go away to refill with water they were very patient and cheerful. There were careful not to disturb our dental practice when coming into the building. Good result.

    Read the full nomination

    Louise Wright | Telephone help | Billing

    Louise made my billing enquires a doddle. She was cheerful and very helpful. Louise listened to my requirements and made sensible suggestions that solved all my issues as to bill payment. I am leaving to live over seas and was concerned about the final payment but it was all sorted with her intellig...

    Read the full nomination

    David Ellison | CST | Wastewater Services

    David and his mate were so cheerful,helpful,explained every thing to us. Wish there was more people that call has nice and polite as these two were ,will recommend them both to any one! Even phoned to say they are on their way

    Read the full nomination

    Stev Senor Bill Barkley | C S Tp | Wastewater Services

    This morning Sunday 13 January , a wet drizzerly cold morning two men (the above named) from United Utilities turned up at my house to unblock the drain . THANK YOU lads for being on time,cheerful,chatty generally pleasant and doing a grand job and being very informative. ...

    Read the full nomination

    Duncan Wood | Customer Tech | Water Services

    Excellent service from Duncan Wood. He arrived at my property and quickly and efficiently isolated the problem leak and arranged to have this repair carried out. All this was done with a cheerful disposition despite it being after 6pm and a very chilly evening.

    Read the full nomination

    Jessica Rainger | Customer Advisor | Billing

    So good to hear this young lady's bright and cheerful voice on a Monday morning. Dealt with all l needed quickly and efficiently..very impressed

    Read the full nomination

    Karl Donald & Mark Merritt | CST & Ganger | Wastewater Services

    Carried out great work on sewage blockage at 8pm on Saturday 22nd December just as family of four arrived for Christmas. Team well equipped,informed, cheerful and cleared up afterwards. Thank you

    Read the full nomination

    Martin Walker | CST | Wastewater Services

    Martin was very courteous and cheerful, kept me well informed, was incredibly thorough in his approach to, and in carrying out, the job. All-in-all an excellent all-round service and a credit to UU.

    Read the full nomination

    Mike Halliwell & Jack Taylor | CST & Ganger | Wastewater Services

    Dealt with blocked drain in a cheerful but professional manner - very efficient and thorough

    Read the full nomination

    Philip Dearnley | Plumber | Water Services

    Really cheerful, helpful. Found and sorted the leak, even though we appear to have a very weird pipe system.

    Read the full nomination

    Pauline Howlett | Customer Advisor | Billing

    Excellent customer service very cheerful explained everything to me in detail. Solved my problem in a few minutes. Great ambassador for united utilities

    Read the full nomination
    More Nominations