Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Natalie Handisides | Customer Advisor | Billing

    I rang UU today to enquire about getting a water meter and had the pleasure of talking to Natalie. I explained to Natalie that I was interested in a water meter for my property but when Natalie learned that I hadn't been living at my property for the past 3 months she immediately stopped my direct d...

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    Carly Fletcher | Customer Advisor | Billing

    Very helpful polite and caring explained all I need to do to sort out the account for my brother who is in hospital thank you

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    Sharona Grant | Customer Advisor | Billing

    I would like to nominate Sharona as I was really impressed with the way she handled my enquiry. She called me several times to keep me updated and I found her to be polite, informative and caring every time. I thought she was just wonderful and an asset to your company.

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    Michael Halliwell & Kieran Wood | CST & Ganger | Water Services

    Came to look for a water leak in my cellar. Outstanding service had everyones water running.Checked soil pipes and put dye down drains. Checked sewer pipe too. Spent over three hours with us and youve guessed nothing came in. They were very professional and caring men. They deseve to be recognized. ...

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    Laura Clark | Billing team | Billing

    This lady was very helpful and caring regarding my phone call today , she resolved everything so politely and quickly, she's taken a weight of my shoulders in a matter of minutes

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    Bill Barkley & Steve Senior | CST & Ganger | Wastewater Services

    Their caring and professional service when problems with domestic drainage occurred. They re-assured us and kept us informed as their investigations were underway. Their polite and diligent manor throughout helped us understand a complex problem and gave us the confidence to challenge and subsequen...

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    Angela Cradduck | Team adlington | Billing

    Caring lovely lady pleasure to speak with this lady was more than happy to speak with me & help after having a difficult time I lost my home for a little while under dangerous situation but now me & my children have returned home and starting to rebuild our life again this lady deserves t...

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    Maria Dell | Customer service | Billing

    Maria was so helpful today. She was polite and helped me and my father set up a direct debit. My father has cerebral atrophy and struggles to communicate especially over the phone and finds it very stressful. Maria was really patient and caring and dealt with our query quickly and efficiently. Thank...

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    Martin Walker | CST | Wastewater Services

    The above man came to help me yesterday with a rat problem in my sewer,I thought he was very good.he rang me to let me know that they were on the way and arrived on time. He listened carefully to my explanation of my problems ,and he was a very helpful ,caring man in his explanations of all they we...

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    Jessica Rainger | Customer advisor | Billing

    The lady was very polite and caring, answered my queries and arranged my appointment

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    Ryan Spence And Daniel Wilcock | Ganger and Cst | Wastewater Services

    Amazing customer service from both Ryan and Daniel today. Professional and showed a high level of empathy towards my current problem. They are true professionals. Ryan and Daniel have been very caring , kind , professional and solved my problem very quickly. True heoroes! Excellent job

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    Ian Pinches | Call operator | Billing

    I would like to nominate Ian pinches as at a horrendous time in my life he went above and beyond to help me but not only that he really cared about my problems and was so caring . I really couldn't thank him enough for what he done and how much he cared about helping me have a little bit less stress...

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    Jessica Rainger | Customer Advisor | Billing

    Very professional but with a caring and friendly attitude. Helped to resolve situation with ease and I didn't feel stressed went above and beyond expectations. More Customer advisors need to be like her.

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