Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Heather Barker | manager | Billing

    I would like to put on record that Heather Barker is a credit to your company. She was very professional and extremely helpful and very knowledgeable and explained everything in a very polite and caring manner and i would not hesitate to tell any new customers that if you want good service to see if...

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    Gemma Breen | Customer Advisor | Online Query

    Gemma was very quick and efficient,she sorted my problem out in a few minutes..I needed my surname changing on my account although I didn't physically speak to her,she came across as very caring and genuine Great service.

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    Martin Walker | cst | Wastewater Services

    Prompt service delivered in a professional and caring manner.I was kept informed throughout the day.

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    Charlotte McKenzie | Customer Advisor | Billing

    Great, genuine, caring approach! Made everything quick and easy!

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    Phil Bailey | Customer services | Billing

    I hope you are able to locate Phil. I believe he truly deserves this award as if he is as kind, caring and helpful to all of United Utlities customers as he was to me then he is an absolute asset to your company. When I contacted the department I was very upset over my bill however Phil put me as ...

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    Emma Regan | Customer Advisor | Water Services

    A few days ago I sent you an email explaining that I had lost my wedding ring on Christmas Day whilst staying with my Son in Bury Lancashire. I did think it was either whilst washing up or washing my hands in the downstairs toilet . After extensive searching in the house and the dismantling of the ...

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    Joan Safhill | Customer Advisor | Billing

    I phoned today very distressed as I was made aware by universal credit I was going to be paying over £50.00 out of my low income each month for my water bills and arreas. Being a single parent with another child on the way and on low income and just being made redundant from my job I was obvi...

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    Nicola Moran | Customer Advisor | Billing

    Caring conciderate and understanding of our present finances excellent

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    Lee Wilday & John H | Joint / Shared sewer blocked and leaking raw sewerage : Job No 520002062147 | Wastewater Services

    Lee Wilday & John H. Lee and John ,members of the United Utilities Waste Water Services Team were very competent and displayed excellent skill, focus and dedicated application addressing what we had been advised was a serious risk to health. Throughout their completion of this diffi...

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    Barry Meredith | CW Operate CW R+M North 950303 | Water Services

    I would just like to let you know about the service that I have received from Barry Meredith from the CW R+M North department. Reference 52/2059462-0020. I cannot thank Barry enough for the exemplary work that he carried out outside my property in getting the mains water supply to my property. He w...

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    Roger Vincent | Customer Advisor | Billing

    Roger dealt with my bill enquire after my father death.Roger was caring and helpful.Sorted my enquire quick and easy Thanks

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    Nuala Moore | Customer Advisor | Water Services

    What a lovely helpful, caring employee, she could not have been more helpful in sorting my problem

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    Fiona Chatterton | Customer Advisor | Billing

    I'd like to nominate Fiona Chatterton as this lovely lady is just an amazing person who's absolutely brilliant at her job she's been an amazing inspiration a pleasure to talk to very caring and understanding a massive asset to your company she definitely deserves a massive bonus and promotion. Words...

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