Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Stacey Kyle | Customer Advisor | Billing

    She was brilliant patient extremely friendly very helpfull couldn't be better

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    Danielle Reid | Customer Advisor | Billing

    Danielle has been absolutely superb in handling our complaint. Our water pressure had dropped by about half in February 2019. When I contacted United Utilities I was put through to Danielle. She has been superb and showed great customer service and empathy throughout. Danielle arranged for different...

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    Kerri Jones | Support Service Analyst | Billing

    Brilliant and reassuring service. She was able to allay my mum's worries. Thank you

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    Dean Pickett & Aaron Lowry | CST & Ganger | Wastewater Services

    These two employees came out today to help us with our water problems....have to say they were excellent They went above and beyond and with a smile Great hard workers! brilliant advertisement for your company

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    Mike Sinnott | Field Service Engineer | Wastewater Services

    Brilliant guy, very friendly, listens to all that you say, checks his understanding with you, then sorts it out, giving full explanation in very plain language -_why aren't all customer service advisor as good as Mike? Well done & thanks a million.

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    Adam Boardman | Social Media Case Manager | Online Query

    Adam is brilliant, he has been there since I moved to Manchester late 2017 and nothing is ever too much! He's always been really helpful and responds within the hour usually. Thanks for all your help! Very pleased with the service received!

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    Sharon Fielding & Adam Boardman | Social Media Case Manager | Online Query

    Sharon and Adam have always been really helpful and respond very quickly which is brilliant. Nothing is too much for them. They have always helped with any queries I have had and not stopped until we have found an answer or solution. Very pleased with the help I've received over the past year an...

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    Lee Wright | Metering Gang | Metering

    I would just like to say thank you and your team, for the quick response to my request for the repair of the sunken water meter and damage flags ,outside my house The two teams that you sent were brilliant. They did a first class job, Thank You once again

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    Gareth Phillips | Plumber Surveyor | Metering

    I would just like to say thank you and your team, for the quick response to my request for the repair of the sunken water meter and damage flags ,outside my house The two teams that you sent were brilliant. They did a first class job, Thank You once again

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    Amy Hill And Drew | CST and Ganger | Wastewater Services

    Brilliant service. So reassuring about the job and put my mind at rest after this stressful experience. Very professional and polite team. Would highly recommend to anyone

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    Wayne Eccles And Dave | CST / GANG | Wastewater Services

    reference 2127220... What a fantastic response to my call regarding a manhole that was full of stagnant drain water. They arrived a couple of hours after my call and quickly drained the water and cleared the blockage. They then re jetted the drain after all the sludge came out. They then inspec...

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    Craig Breen & Gary Thorne | CST & Ganger | Water Services

    It takes exceptional service for me to take time out of my day to write and express my sincere thanks to Craig Breen & Gary Thorne for their help yesterday with a blocked drain. I have had a very stressful few days and a blocked drain was the last thing I needed but Craig and Gary were absolutel...

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    Gemma Breen | Customer Advisor | Billing

    Gemma was brilliant and really helpful! So grateful for all her hard work and explanations with anything I needed help with. Nothing was too much for her she even helped sort my bill out with me. Great thank you very much! Amy

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    Dean Pickett And Nick Halliwell | CST and Gang | Wastewater Services

    These two engineers did a brilliant job of clearing our drains on Saturday evening, 30th March 2019. They were professional, polite and helpful at all times. Everywhere was left clean and tidy. Many thanks to them both for their great work. They are a credit to the company.

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    Janice Bowness | Customer Advisor | Billing (Internal)

    Mrs Dawes wanted to pass feedback on that Janice is fantastic , nice clear tone and she's just brilliant and thinks she needs to be nominated for employee of the month. Customer was happy that we are saving money by offering her a water meter and there is a lot of savings to be had. she will recomme...

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    Olivia Campbell | Customer Advisor | Billing

    Olivia was brilliant. Polite, efficient and professional.

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    M Thomas Ref. 1376323 | Meterw6 | Metering

    Brilliant trouble free installation. Thanks.

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    Dawn Thomson | Customer Advisor | Billing

    Dawn was brilliant at understanding the needs and adverse situation of my disabled mother, Fatima who is 87 years of age. She empathised and identified with some incisive questioning the difficulties we were facing and quickly identified measures that would help. As a metered home user this include...

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    Hayley Smith | Customer service | Billing

    I rang to discuss my mum Brenda Lee account as mum has been in a home since last May. Hayley was very nice and very professional and gave a brilliant service. It was very nice as people have told me what bad experiences they have had when trying to sort out services when parents go into residential ...

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    Kelly Elliott | Online Query

    Brilliant customer service

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    Stephen Iveson & Gary Woodhall | CST & Ganger | Wastewater Services

    The 2 guys who attended my property to assess a drain blockage were brilliant, the assessed the problem quickly and talked me through everything they had done and what I had to do next, they were quick and professional and very clean and tidy in their work. After they had finished they disinfected m...

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    Niamh Lewis | Helpline | Wastewater Services

    Niamh Lewis was brilliant today ,she was polite ,and very helpful what a lovely lady ,thank you Niamh it's nice to know there are still some people who are willing to help you

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    Maria Dell | Phone operator | Billing

    She was brilliant didn't even feel like I was talking to someone from united utilities it was like I was speaking to a friend she made me feel really comfortable I usually hate ringing up to sort my bills out but this time. I enjoyed my phone call wish their was more people in company's like her

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    Anne Marie Scully | Adviser | Water Services

    I spoke with anne Marie and her customer service was amazing, brilliant knowledge

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    Sarah Herrington & Keith # | Technicians | Wastewater Services

    Absolutely brilliant service. Very polite and extremely professional. Got the job done in no time and also gave me great advice on possible issues with my drains and how to fix them myself. Everything cleaned up and returned as they found it. You wouldn't even know they had been round. Top team!

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    Dave Moore | Water ops | Water Services

    Brilliant customer care, as all of the team members that i have spoken to.

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    Samantha Plaskett | Scheduler | Water Services (Internal)

    Samantha was so helpful when I was struggling on a job she came to the rescue as she always does Brilliant work Samantha

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    Loretta Lomax | Customer Advisor | Billing

    Loretta was brilliant, really friendly, helpful and had a can do attitude - very professional and knowledgeable. She sorted my query very quickly but because she was so friendly I stayed chatting for a good ten minutes or more - a really lovely person and a huge credit to your team - thanks for all ...

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    David Mccrave | NCT | Water Services

    Dave was brilliant and efficient , very clear to me as a customer about the job united utilities were to do

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    Maria Dell | Customer Advisor | Billing

    I called up to change my address as I have moved house. I haven't spoken to anyone before at UU but I have to say your customer service team is first class. Maria is an example of service excellence in what is generally regarded as a poor service sector (call centres) Extremely professional, pol...

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    Vickie Dawson | Customer Advisor | Billing

    A pleasure to speak with this lady brilliant service a credit to the company and her service should be recognised

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    Laura Clark | Customer Advisor | Billing

    I rang today to cancel my account as I've moved back home to support my mum after my dad has passed. I've got a very short fuse at the minute due to the circumstance. In all honesty I thought I would have a fight sorting out cancelling my water but not with Laura. She was brilliant. Really si...

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    Kerry Fairhurst | Customer Advisor | Water Services

    I phoned united utilities as I had a phone call earlier in the day to say a booking I had made for next week could be brought forward as a couple of slots had become available, for some reason this hadn't been logged on to the system. Kerry put me on hold to find out what had happened, when Kerry...

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    Sheralyn Titch | Customer Advisor | Billing

    Brilliantly helpful. Explained clearly everything I needed to know to set up the account on my new home. Suggested and talked me through water meters and set me up an appointment for the water meter.

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    Kerry Fairhurst | Customer Advisor | Water Services

    Unsure of exact department. Lovely lady called Kerry who has Chihuahuas as i have a pug. Very friendly and professional. She was brilliant and very reassuring. Fantastic service. Cannot fault at all. Kerry is an asset to your team. Brill!

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    Rob O'Riordan | DPT | Wastewater Services

    Absolutely went out of his way to help me brilliant service very grateful to him and his team

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    Jessica Rainger | Customer Advisor | Billing

    I dealt with Jessica to advise I had moved into the property and for an explanation of how things work. Jessica had a lovely calm and clear manner on the phone and explained everything brilliantly. She had an extremely pleasant way about her. I believe is just the sort of person any business would l...

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    Steve burrows, Robbie Potter | Wastewater Services

    Really friendly guys, extremely polite and willing to make sure the problem was sorted. Checked numerous drains on our property, a thorough job done and advised us about what was our responsibility regarding private drains, as well as giving us pointers on maintaining the drains etc. Brilliant ser...

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    Nicola Moran | Online chat agent | Online Query

    Brilliant, speedy advice that I could understand. Very helpful and friendly. Sorted my problem efficiently and advised me on what to do. Excellent service :)

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    Sharon Fielding | Social Media Case Manager | Billing

    Sharon was absolutely brilliant. Fast and efficient! She helped me with everything I needed.

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