Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Paul Chapman | DPT | Wastewater Services

    Hi I had a booked drain and Paul and the team with him were brilliant very polite good manner and made sure they kept me informed what was going on. And the biggest thing they clean up Am very happy with the service and arrived in time Thank you to Paul Chapman

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    Katie White | Internet agent | Billing

    Just brilliant, straight to the point and helpful- great customer service!

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    Rachel Stephens | Agent | Billing

    Rachel was brilliant. Sorted out everything I asked and was very helpful. My query was complicated but she sorted it. It's nice to have customer service like this today as normally nobody is interested. Thank you so much. One extremely happy customer.

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    Joe Mcnabb | Water customer technician | Water Services

    Recently moved into a new house and could not find the mains stop tap. UU sent a technician around on Sunday 10th Feb. An absolute pleasure to have a expert who knew what he was talking about. Very professional he went well above and beyond what I was expecting, not only found the stop tap but h...

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    Samantha Cookson | Chat rep | Billing

    Just brilliant

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    Elisa Ruff | Customer Advisor | Billing

    Spoke to Elisa on Saturday and she was so helpful and really friendly! Called in a panic over increased monthly payments only to come away with a refund of a credit on my account and normal payments! The call was dealt with brilliantly by Elisa, thank you so much!

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    Steve Burrows Robbie Dotter | CST Reference2093738 | Wastewater Services

    Brilliant service sorted the job Both guys were extremely polite and helpful

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    Jessica Rainger | Customer service? | Billing

    This lady took my call. She was brilliant - explained my charges and bill. Great knowledge and very friendly. Glad you sent this link as I was going to email anyway. This lady is a credit to your organisation and it's a shame there aren't more like her. Excellent people skills. Well do...

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    Stephen Iveson & Colin Norris | CST & Ganger | Wastewater Services

    Reference: 2097443 Brilliant service they were polite, considerate. They kept us updated at every stage. Very friendly and hard works lads.

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    Kev & Graham | CST & Ganger | Wastewater Services

    Kev & Graham from N8 Wastewater have been brilliant today. They were efficient and friendly and worked really hard to sort the problem in our cellar today. I don't usually fill in this kind of thing but myself & my partner were really impressed with these two, they deserve an award.

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    Katie White | Live chat agent | Online Query

    Katie was brilliant she helped with questions very quickly and I got sorted in no time at all, I'm very happy with how easy she made it

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    Stacey Kyle | Dont know | Billing

    Stacey was brilliant. She sorted my problem out really easily, she was pleasant to talk to and knew what she was talking about. She's a real gem & deserves a bonus

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    Marion Doyle | Customer assistant | Billing

    She was absolutely brilliant and nice and helpful and well spoken.

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    Kaz Boyle & Robbie Porter | CST & Ganger | Wastewater Services

    The wastewater team that attended my home yesterday were not only extremely efficient and attended earlier than I expected (which was a bonus) - they were also very nice. They listened to what I had to say and had my services back to normal very quickly. Brilliant customer service - thank you

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    Ashley Walker & Billy Barlow | CST/GANGER | Wastewater Services

    Ref: 520002083051 These 2 men were brilliant, took great care and persevered until they were satisfied with the job. Very courtious and pleasant. Lovely people. Thank you UNITED UTILITIES Ashley Walker & Billy Barlow Regards Marilyn

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    Julie Halloran & Lee | Customer Support Technician & Ganger | Wastewater Services

    Ref: 2088908 Hi, Your 2 employees arrived at my property this morning to address an issue with a blocked common drain. They were friendly, courteous and respectful from the word go. Their communication to my neighbours and I was excellent! They couldn't determine the fall of the drains initially...

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    Marcus Hayword & Ant Dawson | C.S.T/Gang | Wastewater Services

    Marcus and Ant were brilliant, they put my mind at rest explained the procedureand showed me the camera in action. Very pleasant and professional throughout and so polite. Credit to united utilities.

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    Tom Drew + Aaron Lowry | Operative | Wastewater Services

    Woke up to blocked drain. The guys turned up within an hour of calling, they were professional and very polite and explained how blockages can happen. They cleaned everywhere down afterwards and checked fully that drain was completely cleared with camera. Brilliant job and great service. Many than...

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    Natalie Handisides | Customer services advisor? | Billing

    Natalie was fantastic, and a brilliant help. Very polite and helpful, a good reflection on united utilities.

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    Kelly Elliott | Customer Advisor | Online Query

    I would like to nominate Kelly Elliott following the excellent service she provided to me by helping to set up my account using your online chat service. This was brilliant given that I did not have access to my account number as I am in work. Kelly also asked if she could be of further help, which...

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    Babs Mcauley & Robbie Potter | CST & Ganger | Wastewater Services

    Babs and Robbie did a brilliant job clearing a blocked sewer. The job required persistence, ingenuity and teamwork in difficult weather conditions, they are great!

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    Charlotte Mckenzie | Customer Advisor | Online Query

    I was contacting you on behalf of my 82 year old dad who has been paying his water bill even though he moved home. Lottie was extremely helpful and answered all of my questions and gave me brilliant advice too. She replied immediately and the whole experience was excellent. The money dad paid is now...

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    Kelly Elliott | Customer Advisor | Online Query

    Kelly was brilliant. quick, knowledgeable and polite. Highly recommended.

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    James O'Sullivan | NCI | Water Services

    Hi. I have had a lot of water coming into my cellar since Friday, James was brilliant in helping me establish where the water might be coming from, he did test to show it was not the main water pipes and he also checked in with my neighbours to ensure the water was not coming from either side. James...

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    Daniel Wilcock & Ryan Spence | CST & Ganger | Wastewater Services

    Brilliant work so so pleased and they even moped up my kitchen which nobody has done before after the work was finished. Thank you so much

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    Kev Winder | Ganger | Wastewater Services

    I would like to nominate Kev he came to my address with lee wood on a Saturday night within hours of me logging that my drain had blockage and the water was through my door! They were brilliant at calming the situation nothing was an effort and were really nice fellas they deserve a medal doing th...

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    Lee Jones | Customer technician | Water Services

    Lee was brilliant as soon as he arrived he figured out the issue we were having and rectified the problem. He also got the outdoor tap replaced within 24 hours, this had caused us problems for the last 3 years. Professional, polite and informative.

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    Gemma Breen | Customer Advisor | Billing

    Gemma was brilliant. Using live chat Gemma set up a brand new account for me. I've tried to do the same with electric and water but the companies I am using for that have made it as difficult as possible yet Gemma has set up the water account whilst I didn't need to leave the couch. She was really h...

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    Phil Payne | Water customer technician | Water Services

    Phil was absolutely brilliant,polite,and so helpful. He answered every question that we through at him,and advised us on the best way in doing the water main replacement.

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    Susan Greenwood C2v 80040279 | Customer Experience Co-ordinator | Engineering Delivery

    Very impressed with all the letters received, the feedback and updates from Susan and her team have been great. The service provided overall from UU and Susan with follow up calls etc has been brilliant. Susan even called me this morning to check I was okay, cant ask for better, thank you all very ...

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    Ryan Singleton | Unknown | Water Services

    Damage had occurred to my driveway after work was carried out by united utilities. I received a phone call from Ryan when I chased up the progress of the work. He has been brilliant. Rang when he said he would, listened to me and my concerns, which I can't imagine is easy! He managed to escalate ...

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    Jessica Rainger | Billing

    Absolutely terrific, made genuine efforts to follow up on my fairly unique issue. Handled being given incorrect data in a brilliant way and provided a solution well outside normal circumstances. Lovely person and terrific agent - 10/10

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    John Wright | Plumber Surveyor | Metering

    Please pass on my thanks and praise for the work John carried out when he attended. He was fantastic and the work he did was brilliant. Please make sure that this is passed on to him and his manager

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    Liam Thorpe. Shawn Clithbert | Cst/gamber | Wastewater Services

    Just to say thank you for a brilliant job . Polite and courteous. And fixed the problem which is excellent .thank you.

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    Emily Meehan & Robbie Potter | CST & Ganger | Wastewater Services

    Emily phoned me when en route and she was so pleasant and nice. She is a credit to you. All the time she was here she kept me informed with what was going on. She has such a sweet and pleasant manner. Robbie was brilliant to and sorted the problem out quickly. They are both a brilliant Team. 10 out ...

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    Kelly Elliot | Customer Advisor | Billing (Internal)

    I am Deaf The person name is Kelly Elliot is brilliant help and explain I want Nomination Award to her

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    Kelly Elliot | Customer Advisor | Billing

    Kelly was very polite and friendly and answered my questions very quicky to resolve my issue. Brilliant, quick and friendly customer service!

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    David Jaundrell | Customer Advisor | Billing

    I had to phone your company to query some issues. David Jaundrell is an absolute credit to you. He was very professional and answered my queries and more. I honestly felt like a very valued customer and just wish all companies had staff like this. He talked me through everything with a lovely teleph...

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    Kelly Elliot | Customer Advisor | Billing

    Brilliant, very friendly and helpful. Had everything sorted for me with quick responses. Thanks Kelly!!

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    Angela Nesbitt | Customer Advisor | Billing

    Angela was brilliant so informative, spent a lot of time and gave me full details regarding water meter and would recommend her to anyone who has any problems to help. her knowledge was excellent 100% Well Done.

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