Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Rick Gohrey & Sean Reid | CST | Wastewater Services

    Wonderful, professional & friendly service from these two yesterday. More than impressed. Could not have been better.

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    Excellent service. Drains cleared thoroughly. Feedback on problem given. Garden left clean and clear of all waste

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    Stephen Iverson & Colin Morris | Cat | Wastewater Services

    Two great lads cleaned every thing up even cleaned right down the garden could not have asked for better well done lads thank you very much

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    Friendly and professional. Many thanks

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    Kirsty Burrows | Customer service ICC | Wastewater Services

    She was very kind in helping me sort out someone to help sort our sewage backup problem, she knew i waa distressed and fed up after housing authority and their contractors had let me down and didnt finish service to us by calling United utilites for us or letting us know how things had progressed. ...

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    Bunty Hebbar, Kev Leadbetter | Cst | Wastewater Services

    Solved problem quickly and efficiently

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    Diane Maxwell | Customer service representative | Billing

    Diane was extremely kind and helpful. I am having great difficulty in managing past debts and she informed me Of The scheme to receive like for like payment and grant that may help with some or all Of The arrears. I am not sure which department, whether customer service or billing. I felt much bette...

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    Dean Pickett & Ross Diamond | CST & Ganger | Wastewater Services

    Hi I had blocked drains and Dean and Ross came out on Saturday morning. They were very polite and friendly. They explained everything what they were doing and completed their part of the job thoroughly and explained the next step that would be taken. They provided an excellent service and their mann...

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    Lynn Weir | Customer Advisor | Billing

    I had to change my account over from my ex partners name to my own . Lynn was extremely efficient but more importantly she was very amiable and understanding as I was distressed. She also explained that I might be better with a water meter as I am on my own and was all round very helpful.

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    Becky Kiggins | Customer service advisor (assumes title) | Billing

    Becky was so very pleasant and understanding with my query about my bill. She clearly explained what she thought had happened and confirmed she would go away and call me back with confirmation and a resolution. She called back within 10 mins of hanging up!!! ???? Had a definitive answer to ...

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    Claire Jones | Customer Advisor | Billing

    Claire was friendly helpful and polite. She helped me sort my bills out and made me feel a lot better about it all. She was very friendly and listened to what I have to say. I left the call feeling better and happier. Thank you Claire

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    Martin Harrison & Becky Mitchell | CST + Gang | Wastewater Services

    I cannot thank Martin and Becky enough for the way in which they tackled my blocked sewer drain from the house and ultimately removed the cause (my drain rods), which were lost somewhere beneath the road passing in front of my house. The task proved to be difficult and despite a couple of setbacks, ...

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    Jim Tierney | Customer Tech | Water Services

    Jim came over to the house to locate the main stop tap. He recognised the property from some time ago and was able to tell me some history about the water feed. He also gave great advice for what I could do within the property. Better service than I could have expected!

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    I want to give positive feedback for Bunty and Kev as they were both very friendly, provided excellent service, and answered all my questions professionally. They informed me of what steps i need to take to resolve the issue I have been having. Thanks Again.

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    These two lovely lads came today (Friday) because my toilet was backing up and a plumber couldn't help me. These two lads worked in the dark and cold to locate the problem and went out of their way to try and solve it - which they did - they were extremely polite and made me feel comfortable to be ...

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    Jane Tatchell | Lead pipe replacement Engineer | Water Services

    Jane was extremely helpful when inspecting our water pipe. She offered advice after failing prep work that had been done. The service she offered was much better than the previous two engineers as I now know what needs to be done.

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    Susan Greenwood C2v 80040279 | Customer Experience Co-ordinator | Engineering Delivery

    Very impressed with all the letters received, the feedback and updates from Susan and her team have been great. The service provided overall from UU and Susan with follow up calls etc has been brilliant. Susan even called me this morning to check I was okay, cant ask for better, thank you all very ...

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    Oliver Smith / Mark Jones | CST | Wastewater Services

    Oliver and Mark provided excellent customer service when I recently had a blockage in the outside drain. They contacted me to give an estimated time of arrival, kept me updated on what was happening whilst they were carrying on the work, informed me of damage that had occurred during them carrying o...

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    Dale Savage & Chris Vass | CST | Wastewater Services

    Reference: 2077319 Dale and Chris delivered excellent customer service during a call out to the West End of Morecambe this week. They are to be recommended for their understanding of the importance of the issue and with clarifying the routing details, ease the concerns of 2 households, enablin...

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    Gill Smith | Customer Tech | Water Services

    Friendly, fast and efficient service. Couldn't ask for a better response or service.

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    Charlie Roberts | Billing advisor | Billing

    So often over the last couple of weeks I have been rushed off the phone by the big companies I have had to speak to but United utilities were different. I lost my husband just before Christmas and he had always dealt with the bills. So it was a daunting prospect trying to understand how my bills wor...

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    Mark Mitchell | NCI | Water Services

    Mark originally came to our home in November to check our water pressure after not having a functioning shower since September due to low pressure. Mark arrived on time and was really pleasant, promptly starting work to try and assess the issue. He assured me I wasn't going mad and that our pressure...

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    Marie Jackson | Customer Advisor | Billing

    Fantastic service, I have severe mental health issues and Marie made me feel at ease and helped me chose a payment plan. I will be able to ring unitied utilitiles in the future without anxiety which is a big deal for me. Couldn't have asked for a better person to deal with my situation!

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    Adam Boardman | Customer Advisor | Online Query

    Had reason to contact you via twitter. I have moved house recently and paid a bill and had another direct debit taken for an amount I had to query. Adam replied and he couldn't have been more helpful! Didn't need to explain or repeat myself just gave him my problem and he came right back with lot...

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    Martin Walker | CST | Wastewater Services

    Couldn't be more happy and satisfied with the service provided by Martin Walker and his partner from United Utilities Wastewater Department. Both were very friendly, patient, diligent and most determined to locate and fix my severe blockage problem and nothing seemed too much trouble for them. &n...

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    Sean Ingham | Customer Advisor | Billing

    I contacted Sean this morning to discuss my account , that is unfortunately in a serious state of arrears. At all times he was courteous and showed empathy and understanding. He followed up with a telephone call this evening as promised to take a payment and reinstate a payment plan. I'm I cur...

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    Deborah Leadbetter | Customer Advisor | Billing

    I had to complain about our water supply and Deborah dealt with our case. She contacted me at every step of the works with an update. explaining what stages the job was at and when she would next update us. In a world of so much negativity, she was outstanding. Her manner was friendly, understandin...

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    Gary Thorne And Craig Breen | Wastewater Services

    N6 Stockport Res team Ref 2069400 Visited today to clear blocked drain. Brilliant service, friendly and courteous guys. Job completed and explained. I am better informed after their visit. Big thanks

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    Kerry Fairhurst | Emergency | Water Services

    Lovely charming lady. Very helpful and polite. If only every company had a KERRY the world would be a better place

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    Came out and unblocked my drain. Very pleasant and efficient.

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    Ruth Atherton | Customer Advisor | Billing

    I would like to nominate Ruth. I called in I was slightly nervous, and Ruth listened to me, summarized everything I needed to do and made me feel at ease. She was kind empathetic and nice to talk to. I feel better now and relieved from worry. Thank you.

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    Bunty Hebbar And Kev Leadbetter | CST/Garage | Wastewater Services

    After a stressful weekend watching the water level in the drain rise (due to the rain) your team arrived this morning, they were well presented and polite. They took the time to explain what they were going to do and quickly set about looking into the problem, issue was soon resolved and I could no...

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    Amy Hill And Billy B | CST and Ganger | Wastewater Services

    Excellent service completely unblocked drains which went into our garden, returned later in day after I missed initial appointment. Was dark when they finished in Sunday and couldn't ask for better service from them. Many thanks will be sure to call UU again if required. Matthew

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    Louise Wright | Telephone assistant | Billing

    Louise spoke clearly and helped me solve my situation.i am in a very distressful situation and she was very understanding.i feel much better having spoke to what seems a lovely girl.thankyou.you shoulf be proud of her work.

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    Rob Hardie And Jack Taylor | CST & Ganger | Wastewater Services

    When both boys turned up they were smiley and polite. What could have been a bit better was to introduce their names and show their id's. Yes it was obvious they came to the property in a large utilities vehicle but it would have made it even more professional. Because of the lovely attitude of one ...

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    Marie Jackson | Customer Advisor | Billing

    Excellent customer service. Couldn't be any better

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