Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Stacey Kyle | Customer Advisor | Billing

    She was brilliant patient extremely friendly very helpfull couldn't be better

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    Danielle Reid | Customer Advisor | Billing

    Danielle has been absolutely superb in handling our complaint. Our water pressure had dropped by about half in February 2019. When I contacted United Utilities I was put through to Danielle. She has been superb and showed great customer service and empathy throughout. Danielle arranged for different...

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    Had leak from waste sewer in back garden - the guys turned up around 19:30 and had already looked over the known pipe plans for the area and were quick and efficient from that point on. They listened to what had happened, knew what they needed to do, kept me updated and took records for future refer...

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    Outstanding service from these 2 operatives. Very clear information about what they were doing. Very polite pleasant & helpful. Really impressed.

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    Kev Leadbetter | Ganger | Wastewater Services

    KEV LEADBETTER WAS A FRIENDLY AND VERY HELPFUL ENGINEER. FROM THE TIME HE CALLED TO ATTEND THE JOB TILL FINISH, HE WAS POLITE AND CAME WITH A LOVELY SMILE. HE TOLD ME EVERYTHING HE WAS GOING TO DO AND COMPLETED THE JOB WITH FULL EXPERTISE. AFTER THE JOB EVERYTHING WAS TIDIED AND CLEANED UP AND WAS...

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    Gemma Breen | Online Chat | Online Query

    Gemma really helped me with my billing today as iv got myself in a Ritter and was so scared to phone , but gemma put me at ease and I feel much better after speaking to her.

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    Jane Tatchell | Water Customer Technician | Billing

    She was very Knowledgable, I've done my job a long time, Jane was one of the better inspectors. Told me exactly was the next move was and what I needed to do.

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    The guys came to sort out my waste water issue as my sewer was blocked. They were very helpful and communication was first class. They were very well presented and professional. Top class.

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    Ian Learherborrow And Callan Gardener | Pre works | Wastewater Services

    Both men were really friendly they explained everything to us in simple terms. Couldn't have asked for better work men to come out.

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    Steven Turner & Kev Winder | CST | Wastewater Services

    Steven and Kev were friendly, informative and professional. They arrived at the beginning of the day, which was great. They went out if their way to resolve the problem, our blocked drain, dispite a few problems. We couldn't have asked for a better service.

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    Paul Harding & Gary Woodhall | CST & Ganger | Wastewater Services

    These gentlemen were extremely polite, worked well into the night to clear our blocked drains, cleared all the sewage from our garden, could not have asked for better service. Thanks

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    David Mckenna | Customer Relations | Billing

    Very helpful, good communicator and I ended up in a better situation moving forwards with my billing. Great work!

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    Wayne Lawerence & Aiden | Plumber | Metering

    I had a new water meter by your team, they first rang me to confirm an arrival time,the job was completed with speed and effiencey, I was kept informed of what they were going to do and roughly how long it would take, and when finished they cleaned away all rubbish and arranged for the tarmac to be ...

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    Andy Jack | Developer Services engineer | Developer Services & Planning

    Andy identified to us an alternative solution to our section 185 sewer diversion which will on the completion of our project bring a commercial benefit and also be a better engineer solution to the original proposal and less disruptive to the city centre traffic management on a busy road.

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    Laura Dalton | Customer Advisor | Billing

    I rang today as I am struggling to pay my water bill. Laura helped me out with my payment plan she reassured me and made me feel a whole lot better about my debt it on the way to being sorted now, well done to her she is a credit to united utilities.

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    Beckie Forster | Customer Advisor | Developer Services & Planning

    I asked for some information about a new pipeline, Beckie knew exactly what I was asking for without needing to look anything up, she then sent all of the information on to me and it arrived within five minutes. Beckie could not have been a better employee.

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    Very nice, helpful lads, explained the problems clearly, fixed the problems, top set of lads. Well done

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    Deborah Quinn | Customer Advisor | Billing

    Debbie provided an excellent service when I rang to report someone using my address fraudulently. She immediately put me at ease and efficiently dealt with the issue. She demonstrated detailed knowledge of the processes to follow together with her helpful and friendly manner I couldn't have wished ...

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    Ruth Johnson | Billing | Billing

    Spoke to Ruth twice regarding my water bill and ive had exceptional service, very friendly, helpful and supportive. Gave brilliant advice, listened to my worries and was extremely patient. 110% Service and could not think of anyone better to be nominated x

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    Daniel Wilcock And Ryan Spence | Cst and ganger | Wastewater Services

    Great work great lads very professional and better than the last set of lada that come.

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    Bunty Hebbar And Kevin Leadbetter | Cst. Gang | Wastewater Services

    Two very nice chaps could not do enough for me even gave everywhere a good clean

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    Joanne Fitzpatrick | Not sure | Billing

    Joanne was a breath of fresh air to speak to on the phone, she was helpful, warm and kind. She dealt with my moving out and final water meter reading seamlessly. She also was understanding when I told her how sick I was feeling with my early pregnancy and shared a few tips with me to help me feel be...

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    Bill Barkley + Ste Senior | Cst | Wastewater Services

    I would like to nominate these two for their excellent customer service and efficiency on the call out job at my house today in heald green, they were punctual and patient as I wasn't in through the fault of my own when they arrived,and would like to add they were both very helpful and clean and hav...

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    Kelly Elliott | Customer Services Adviser | Billing

    She gives 100% of herself to everyone she speaks to. If everyone was like like Kelly the world would be a much better place.

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    Bunty Hebbar, Kev Leadbetter | cst/gang | Wastewater Services

    Bit of a head scratcher of an overflowing drain problem But they stuck at it and got the job done. Courteous, efficient and left the place super-clean too!

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    Deborah Quinn | Customer Service | Billing

    I rang customer service to explain that I am struggling with my water payments. Debbie dealt with my problem wonderfully by coming up with a payment plan that I can afford and that I can pay more when I can afford to. She was very sympathetic and made me feel at ease. She explained everything fully ...

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    Christopher Costello | Customer service advisor | Billing

    I emailed to make an arrangement to pay off my outstanding bill. I had a response from Chris and found that he had already applied this to my account. Chris has responded to my further queries very quickly and has made me feel so much better about my situation. I was anxious about contacting united ...

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    Tracey Nelson | Customer Service | Billing

    Tracey was exceptional in explaining my bills (which I find very complicated) and I now have a better understanding of how the system works. Thanks you very much Tracey.

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