Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Gill Smith | Customer Tech | Water Services

    Gill was very professional, courteous and knowledgeable - she fixed the problem and was happy to explain what had gone wrong and how she had fixed it. I was very reassured by her friendly and assured attitude and she went out of her way way to make the whole process as straightforward as possible.

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    Karen Richards & Rob Hardie | CST & Ganger | Wastewater Services

    The were the very friendly and very customer focused. They made sure my problem was double checked and reassured me.

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    Bill Barkley & Steve Senior | CST & Ganger | Wastewater Services

    Their caring and professional service when problems with domestic drainage occurred. They re-assured us and kept us informed as their investigations were underway. Their polite and diligent manor throughout helped us understand a complex problem and gave us the confidence to challenge and subsequen...

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    Gareth Jones & Ian Healey | CST & Ganger | Wastewater Services

    Following extremely poor weather, a blocked drain caused a build up of water which entered our property cutting off the electricity to our house and that of our elderly neighbour. Gareth and Ian attended and set to work diagnosing the drain issue. They introduced themselves and reassured us that the...

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    Kath Naylor | Customer Advisor | Water Services

    Kath was very calm and understanding when I was calling to report disgusting sewage leaking from my drains she assured me united utilities would come out ASAP and sort the issue but clearly explained what was and wasn't united utilities responsibility. Thanks Kath

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    Sharon Harden | Customer Advisor | Billing

    Sharon was extremely professional, provided an excellent service and made immediate Changes to my account whilst on the phone.she also gave excellent advice and help so I was assured about the changes I had recently made

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    Laura Dalton | Customer Advisor | Billing

    I rang today as I am struggling to pay my water bill. Laura helped me out with my payment plan she reassured me and made me feel a whole lot better about my debt it on the way to being sorted now, well done to her she is a credit to united utilities.

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    Nuala Moore | Customer advisor | Wastewater Services

    I contacted UU re a blocked shared drain and possible risk of flooding. I spoke the this lady who was extremely knowledgeable, helpful and reassuring. On a subject I had no idea about, she assured me that the drain was the responsibility of UU and they would be out withing 24 hours to fix the probl...

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    Danny Cavanagh | Customer chat advisor | Billing

    Danny was extremely helpful in assisting with a frustrating situation where I have been billed under circumstances that I was told wouldn't happen. He reverted my direct debit to the amount I had agreed with to a colleague of his the previous day and assured me it had been done immediately. Very hap...

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    Stacey Kyle | Billing

    I rang up today and got through to Stacey, I explained how I am struggling this month and really worried about not o being able to afford my bill this month. Stacey reassured me numerous times not be worrying and she reset my payment plan to next month. Absolutely lovely lady and really put my mind ...

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    Bill Backley And Ste Senior | CST | Wastewater Services

    Both gentlemen were really approachable, very informative and efficient. They put me at ease and reassured me they would sort out the blockage. They both did a brilliant job and solved the problem professionally and politely. I would like to thank them both and feel they equally deserve this nominat...

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    David Ellison | Wastewater Services

    David Ellison works in Waste Water 102998 2 men arrived today because I had blocked drains they sorted the problem out talked me through what they were doing, felt re assured very polite gentleman job well done

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    Rick Gohrey And Mark Jones | RRT | Wastewater Services

    Dept details: N6 Stockport Reference: N397155 Rick took responsibility for speaking to me regarding the dreadful smells I've been getting into my home for the past 5 months since Sept 2018. I think these smells are coming from the next door house where there is a history of drainage problems, an...

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    Nuala Moore | Advisor | Water Services

    Hi There I would like to nominate the young lady ( Nuala) who dealt with my enquiry today , she was very polite and helpful, she explained in detail all the timelines and support United Utilities would be able to offer It certainly put my mind at rest and reassured us we had contacted the right ...

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    Christopher Costello | Customer service advisor | Billing

    I emailed to make an arrangement to pay off my outstanding bill. I had a response from Chris and found that he had already applied this to my account. Chris has responded to my further queries very quickly and has made me feel so much better about my situation. I was anxious about contacting united ...

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    Adrian Booth | Network Engineer | Wastewater Services

    Adrian attended my property today with two colleagues. He was friendly, professional and efficient. They quickly solved my sewage problem and left the area clean and disinfected. Adrian and his colleagues even remained professional when I found a random neighbour in my garden telling them that she t...

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    S.iverson And B Mcdermot | cst + ganger | Wastewater Services

    having called united utilities informing of problem, team arrived promptly following courtesy phone call. assessed problem and quickly sorted issue. also cleared possible cause being tree roots. all carried out politely and with assured professionalism. thank you

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    Lee Jones | Customer Technician | Water Services

    Had a bad leak . Lee turned up accessed the situation quickly and a team arrived to fix the problem , He was polite helpful and made sure his work badge was pinned where I could see it,. Unfortunately after the team left the pipes underground on my drive burst again so I reported it and Lee came out...

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    Kirsty Burrows | Customer service ICC | Wastewater Services

    She was very kind in helping me sort out someone to help sort our sewage backup problem, she knew i waa distressed and fed up after housing authority and their contractors had let me down and didnt finish service to us by calling United utilites for us or letting us know how things had progressed. ...

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    Tracey Lee | Customer Advisor | Billing

    I suffer from anxiety and depression and after receiving yet another bill from a debt collection agency speaking to Tracey Lee I was reassured put at ease and thankfully became calm. Not too proud to admit I cried with relief after the call.

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    Theresa Whitehurst | Customer Advisor | Billing

    Apologies I didn't catch Theresa's surname. Upon hearing I was using more water than normal, I contacted UU where an engineer was sent out who discovered my toilet was leaking this is now being fixed by a plumber. I contacted Theresa thinking I was going to receive a large bill for the over use. T...

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    Matthew Wiswell | Customer Advisor | Billing

    I called to restore my direct debit agreement as I have been in hospital and some payments were missed due to my receiving no income throughout that period. Matthew showed genuine concern and interest in my situation and was quick to put my mind at rest that this was a problem that could be easily a...

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