Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Duncan Wood | Customer tech | Water Services

    Super communication and helping to clear the road access to shut off my water due to an internal leak. Road tap had been filled with gravel due to highways resurfacing. My appointment was brought forward due change in severity of my leak. Telephone assistants were absolutely superb - Leanne and ...

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    Matt Daley And Ste Fowell Snr | CST reference 520002144249 | Wastewater Services

    I would like to nominate the above named employees for a commendation for great customer service following the visit to my home earlier today. I had concerns about a potential blocked drain. Matt and Ste made a thorough check of the front and back drains and assured me that the wastewater was flow...

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    David Mckenna | Customer Advisor | Billing

    i would like to nominate david as he went above and beyond when dealing with my query,i was upset and he really made me feel at ease and reassured me that the problem would be resolved,he kept me updated on everything,from start to finish,his customer service skills are execellent,i also work in the...

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    Charlotte McFadden | Customer Advisor | Billing

    Charlotte was incredibly helpful with my query, providing great customer support and very clear advice. She quickly resolved my query and assured me of necessary changes to my billing and a refund that I was due would be made quickly. 10/10 service!

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    Stacey Kyle | Customer Advisor | Billing

    Been having problems as Bill was surprisingly high -seems due to a leak. Stacey informatively advised , re assured and competantlyvtold me the next procedures. She was very professional but very friendly and helpful - makes a big change in this age when customer service is often lax- she was excelle...

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    Jeff Naylor | WCT | Water Services

    We would like to nominate Jeff Naylor for a Wow award. Jeff was so very friendly and professional when he visited us regarding a water problem. He explained everything slowly and thoroughly and is a great ambassador for yourselves. Nothing was too much trouble and he left us feeling confident and as...

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    Ste Iverson & Ste Burrows | Customer Advisor | Billing

    Both workers were extremely polite and kept me updated throughout the morning. They listened to my complaint and dealt with it in a very professional and thorough way. Before leaving site they gave me a full debrief of what they'd done to fix the problem and reassured me that if we have any further ...

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    Sheralyn Tilch | Billing

    What a pleasant experience, from the moment she answered the call she was polite, friendly and helpful. She fully dealt with my request and went above and beyond in my opinion, advising me when my next payment will be due and how much credit I have already accumulated. She assured me that I'd get m...

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    Carly Fletcher | Customer Advisor | Billing

    Carly was extremely helpful & very pleasant explaining about the advantages of having a water meter installed & also advising me of a scheme for people with disabilities after I had informed her of some of my health problems. I now feel reassured that I am doing the right thing in having a ...

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    David Winstanley & Mark Hughes | CST & Ganger | Wastewater Services

    Received excellent service from David and Mark, they resolved a problem that has been with us from many weeks were others have failed in their visit , they carried out the work in a very professional and friendly manner. On completion of the work they took time to make sure we understood the work ...

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    Kerry | Customer Advisor | Water Services

    I rang united utilities with an issue about a leak in my new home. Kerry was amazing to talk to, she organised someone to come round as soon as it was possible and turn off the stopcock that we couldn't get to so that we could sort out the leak. As well as doing her job amazingly, she was also a l...

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    Sarfaraz Haji | CST | Water Services

    I am totally overwhelmed with the service I have received. Sarfaraz explained everything thoroughly and advised what will happen. He kept me informed about everything and reassured me the problem will be dealt with quickly which made feel at ease. He is a great ambassador for United Utilities.

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    Claire Jones | Customer Advisor | Billing

    I spoke with Clare her voice was soft and kind I felt completely reassured. I'm now paying my water bill and feel confident enough to deal with future problems and financial difficulties. My experience was of true empathy X I am currently at uni training to be a counsellor. My aim would be to be ...

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    Justin Card | Customer Advisor | Billing

    I got myself behind with my bills I was so upset about it I phoned u iPhone United Utilities I was put through to finance and has spoken to Jason, he reassured me he will help me and find a solution on how to deal with my case he finds the right payment plan for me set up direct debit I was so happ...

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    Craig Breen & Gary Thorne | CST & Ganger | Water Services

    It takes exceptional service for me to take time out of my day to write and express my sincere thanks to Craig Breen & Gary Thorne for their help yesterday with a blocked drain. I have had a very stressful few days and a blocked drain was the last thing I needed but Craig and Gary were absolutel...

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    Brett Taylor And Rob Hardie | CST & Gang | Wastewater Services

    We were very happy with the service that Brett and Rob provided,they were both very polite and friendly and completed the work in a professional manner. This is a reoccurring problem and we were reassured that should it happen again we should not hesitate in contacting United Utilities straight awa...

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    C2v - 80060709 - Project Team | Engineering Delivery

    'Thank you for taking the time to come and speak to myself and residents face to face and explaining your works and for also coming to see me when works had started. We felt reassured that the works were emergency works and I had no concerns. I applaud your customer service and wish you well for ...

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    Jessica Rainger | Billing

    Jessica was really polite and helpful. Reassured me that everything was sorted and made the experience stress free.

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    Gill Smith | Customer Tech | Water Services

    Gill was very professional, courteous and knowledgeable - she fixed the problem and was happy to explain what had gone wrong and how she had fixed it. I was very reassured by her friendly and assured attitude and she went out of her way way to make the whole process as straightforward as possible.

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    Karen Richards & Rob Hardie | CST & Ganger | Wastewater Services

    The were the very friendly and very customer focused. They made sure my problem was double checked and reassured me.

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    Bill Barkley & Steve Senior | CST & Ganger | Wastewater Services

    Their caring and professional service when problems with domestic drainage occurred. They re-assured us and kept us informed as their investigations were underway. Their polite and diligent manor throughout helped us understand a complex problem and gave us the confidence to challenge and subsequen...

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    Gareth Jones & Ian Healey | CST & Ganger | Wastewater Services

    Following extremely poor weather, a blocked drain caused a build up of water which entered our property cutting off the electricity to our house and that of our elderly neighbour. Gareth and Ian attended and set to work diagnosing the drain issue. They introduced themselves and reassured us that the...

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    Kath Naylor | Customer Advisor | Water Services

    Kath was very calm and understanding when I was calling to report disgusting sewage leaking from my drains she assured me united utilities would come out ASAP and sort the issue but clearly explained what was and wasn't united utilities responsibility. Thanks Kath

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    Sharon Harden | Customer Advisor | Billing

    Sharon was extremely professional, provided an excellent service and made immediate Changes to my account whilst on the phone.she also gave excellent advice and help so I was assured about the changes I had recently made

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    Laura Dalton | Customer Advisor | Billing

    I rang today as I am struggling to pay my water bill. Laura helped me out with my payment plan she reassured me and made me feel a whole lot better about my debt it on the way to being sorted now, well done to her she is a credit to united utilities.

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    Nuala Moore | Customer advisor | Wastewater Services

    I contacted UU re a blocked shared drain and possible risk of flooding. I spoke the this lady who was extremely knowledgeable, helpful and reassuring. On a subject I had no idea about, she assured me that the drain was the responsibility of UU and they would be out withing 24 hours to fix the probl...

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    Danny Cavanagh | Customer chat advisor | Billing

    Danny was extremely helpful in assisting with a frustrating situation where I have been billed under circumstances that I was told wouldn't happen. He reverted my direct debit to the amount I had agreed with to a colleague of his the previous day and assured me it had been done immediately. Very hap...

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    Stacey Kyle | Billing

    I rang up today and got through to Stacey, I explained how I am struggling this month and really worried about not o being able to afford my bill this month. Stacey reassured me numerous times not be worrying and she reset my payment plan to next month. Absolutely lovely lady and really put my mind ...

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