Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Tracey Lee | Customer Advisor | Billing

    I suffer from anxiety and depression and after receiving yet another bill from a debt collection agency speaking to Tracey Lee I was reassured put at ease and thankfully became calm. Not too proud to admit I cried with relief after the call.

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    Elisa Ruff | Billing

    Helped with a major issue where someone had setup another account in my name and had debt collectors at my door solved the issue straight away. 1st time i have ever been happy with united utilities

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    James O’Sullivan | WCT | Water Services

    Fantastic service from James. Called to give arrival time and when he came he fixed the issue even though it was internal problem. This helped me massively as I am a lady on my own trying to get my house ready to move into and James stopped another wasted day with no water!! Lovely chap

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    Lee Wood, Craig Stewart | CST & Ganger | Wastewater Services

    Had a nightmare with my sewage pipes overflowing in my back garden. I had called a plumber from another organisation that morning but there was nothing he could do after trying for over an hour. I contacted united utilities and within a few hours I was greeted pleasantly by Lee and Craig at my door....

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    Mmb - 80054392 - Project Team | Engineering Delivery

    You may be expecting yet another letter of complaint but on the contrary. I know that the excavation work relating to the laying of new sewerage piped has caused some amount of disruption and angered many local residents and pedestrians alike. However as I am a regular pedestrian myself I have nothi...

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    Charlotte Mckenzie | Customer Advisor | Billing

    Was unable to activate my account after signing up due to maintenance on the website. Lottie sorted the problem efficiently, and when I said I had tried one solution that she had suggested she moved straight on to another. Having recently dealt with a mobile network provider who repeatedly patronise...

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    Mick Barton & Si Gallaghan | CST & Ganger | Wastewater Services

    Having never dealt with united utilities I was unsure how we would be treated as with many of the services you can often feel like just another job/number. From my initial phone call on Monday morning to job completion on Tuesday evening I cannot say how happy we were with the service and workmans...

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    Danielle King | Customer Advisor | Billing

    Danielle offered absolutely superb service. We spoke a month ago and Danielle said she would call me back today to take another meter reading which she did. Danielle clearly takes ownership and a great deal of pride in her job. Absolutely fantastic.

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    Tim Barnes | NPT | Wastewater Services (Internal)

    saved UU hundreds of thousands of pounds by arranging a surface water investigation to prove connectivity of a large site in the Ellesmere Port area even though not part of his role, did this to assist another department resolve an ongoing escalated issue that may have ended up in court.

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    Karl Donald And Mick# | Csth gang | Wastewater Services

    We had a blockage at our property which had been looked at twice before by another company but had not been unblocked. When the 2 guys karl and mick came from UU they could not have been more helpful. They explained everything they were doing and answered all my questions like explaining which route...

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    David Mckenna | Customer Advisor | Billing

    David was so helpful when I rang with a query about the Help to Pay Scheme. I was quite upset from my initial phone conversation with another department so was transferred to complaints and he took the call. He could not have been more polite and reassuring that he would solve my problem, which he d...

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    Stephen Iverson And R. Potter | 2066847 | Wastewater Services

    They are another pair of extremely efficient operatives who have come out to an on going problem. All the United Utilities men who have been out to investigate and clear the blockage have been helpful and efficient and pleasant to deal,with. This pair now seem to have found the door cause of the pro...

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    Adam Boardman | Customer Advisor | Online Query

    Had reason to contact you via twitter. I have moved house recently and paid a bill and had another direct debit taken for an amount I had to query. Adam replied and he couldn't have been more helpful! Didn't need to explain or repeat myself just gave him my problem and he came right back with lot...

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    Joan Safhill | Customer Advisor | Billing

    I phoned today very distressed as I was made aware by universal credit I was going to be paying over £50.00 out of my low income each month for my water bills and arreas. Being a single parent with another child on the way and on low income and just being made redundant from my job I was obvi...

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    Nathan | Customer Advisor | Water Services

    I phoned to report a problem last Friday 20th Nathan answered the call and was most helpful from the start of the call to ensuring he had dealt with the problem. He was helpful, polite, friendly and professional throughout. He showed empathy with the situation and concern for my mother in laws si...

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    Steve Burrows & Robbie Potter | CST & Ganger | Wastewater Services

    Steve Burrows and Robbie Potter who determinedly carried out the fixing of a recurring flooding problem which had John and myself carrying buckets of water and waste from cellar to main sewage outlet. I was very stressed as John has had a previous heart attack some years ago and I felt the sudden we...

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