Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Laura M Hodgson | Customer Advisor | Billing

    Laura explained that it had been spotted that my water usage had been unusually high . This surprised me as I make a conscious effort to monitor my water usage . I then remembered that a downstairs water system had not been shutting off at the end of a flush . I had sought advice from a plumber and ...

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    Michael Hitchin | Water Services

    Michael works in the escalation team, I have experienced ongoing issues with Homeserve which have resulted in me contacting UU on several occasions. I spoke to Michael a few weeks ago, he took full responsibility for looking into my issue, he rang back when he said he would, he was extremely helpfu...

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    Sharon Harden | Customer Advisor | Billing

    Very professional, answered my questions with ease and straight away. Her professionalism and customer service skills restored my faith in great customer service after an awful experience with another utility company just before this chat which could not have been more different. Sharon was spot ...

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    Mark Holland & Anthony Dawson | CST & Ganger | Wastewater Services

    Service was outstanding! Not long after my call to customer service, the engineers Mark and Anthony was around within half an hour! Guess I was lucky because the guys was doing another job around the corner. With their knowledge and expertise I sorted out within an hour. Excellent service including...

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    Sarah Kenny | United Utilities Telephony | Water Services

    Sarah was extremely welcoming over the phone this afternoon as me and my friend have just moved into a new property and we are very clueless to what we had to do with our water! Sarah explained everything in detail about payment plans and meter readings and really helped me understand the in depths ...

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    Kieron Lapatrie | Customer Advisor | Water Services

    I was really nervous about ringing up after business hours on the emergency number but I was concerned I had no water pressure so virtually no water. I finally decided to ring in to ask about it. Kieron was so lovely to me. He was very polite about taking my details which could have seemed invasive ...

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    Callum Smythe & Alan Unsworth | CST & Ganger | Wastewater Services

    A phone call to say they were on their way, is always reassuring.The two gentlemen who arrived were very polite and listened to my ramblings about my problem of rats getting into the cavity wall and into my loft. They checked what they could until they found a fat and grease build up from my kitchen...

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    Lee Jackson | Customer Advisor | Billing

    Good Afternoon, I called the help line at 14:46 today and spoke immediately with Mr Jackson. After the general questions confirming I explained my situation regarding been made homeless thanks to the governments mistake and now I am trying to catch up with everything. Mr Jackson was welcomi...

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    Susan Heavey | Customer Advisor | Billing

    My interaction with United Utilities has been tiring, and would have been deeply disappointing, had it not been for Sue's complete dedication to customer/my satisfaction, and a job well done. A woman of her word, she called when she said that she would, and tirelessly followed up when another dep...

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    Tayba Mohammad | Phone oprative | Billing

    What a beautiful person to have on your staff Taba Mohammad was an excellent ambassador for your company also I spoke to another one of your staff and she was equaly as nice to deal with my problem and her name is Charlotte Jones . Great staff

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    Jessica Rainger | Customer advisor | Billing

    Hi, I had absolutely amazing service from Jessica this evening - she was the most helpful person I've spoken to via a call centre for months - she solved everything and made moving my water from one flat to another a breeze. I'm really impressed.

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    Karen Rogers | Billing

    I made a complaint regarding loose grids outside my house. Once complaint had been directed to the appropriate department . I received a curtesy call from Karen, she was extremely polite, professional and informative regarding the reason for her call. Karen listened to my complaint, she was very emp...

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    Joan Safhill | Customer service | Billing

    Joan was amazing,I rang to ask if I was entitled to help with my water charge within seconds she put me at ease took all the relevant information and was genuinely pleased that I was entitled for help,Joan was knolegable and within another few seconds my new direct debit was in place with my authori...

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    David Ellison & Sean | C.S.T | Wastewater Services

    David & Sean sorted our drains out quickly and efficiently even though our neighbour - who had concreted over the man hole - was being uncooperative. David & Sean quickly used their expertise to figure out another - unconfrontational - way to rectify the problem. They both were profession...

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    Barry Hanson | c | Billing

    Barry explained everything fully with regards to my water meter and was very happy he helped with a query that another member of staff said they would call back a few weeks prior , I no full understand my bills with my water meter. Thanks Barry !

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