Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Chloe Davies | Customer Advisor | Billing

    Chloe absolutely amazing professional it is amazing to have her deal with my query and to get back to me to give me further information an absolute star hard to find these days you should be extremely proud of her thank you

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    Danielle Reid | Customer Advisor | Billing

    Danielle has been absolutely superb in handling our complaint. Our water pressure had dropped by about half in February 2019. When I contacted United Utilities I was put through to Danielle. She has been superb and showed great customer service and empathy throughout. Danielle arranged for different...

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    Samantha Longstaff | Customer Advisor | Billing

    She was so amazing with all the help she provided me with

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    Danielle Barrow | Customer Advisor | Billing

    The advisors name was danielle and im certain she was in a courts proceedings department. I wasnt the most pleasant of calls to start with as it was regarding a ccj i wasnt aware of that had been filed against me over 2 years ago. I cant commend danielle enough. I really cant. I was worked up and da...

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    Kerry | Customer Advisor | Water Services

    I rang united utilities with an issue about a leak in my new home. Kerry was amazing to talk to, she organised someone to come round as soon as it was possible and turn off the stopcock that we couldn't get to so that we could sort out the leak. As well as doing her job amazingly, she was also a l...

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    Andrew Walmsley, P Lee | CST / GANG | Wastewater Services

    Amazing and efficient service. Both guys were polite, friendly and professional. Arrived with in speedy time frame after reporting the problem and was fixed and solved just as efficiently. Even after blockage was gone they cleaned the area and disinfected everything. Great service

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    Malachy Gallager & Joe Edge | Cst and ganger | Wastewater Services

    These two was so professional and polite the hole time they was here. They let me know everything they was doing and they managed to sort a issue ive had for nearly a year they solved a issue even a few men from unitied utilities in the summer last year couldn't fix. I cant thank them enough my hous...

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    Carole Quinn | Outreach Manager | Billing

    Always accommodating and eager to please my single parents when she comes to meet our training groups. She is very knowledgeable about how to best support my parents and ensures they are all well informed about the products and services. She has managed to help many parents out of debt and allevia...

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    Katie White | Customer Advisor | Billing

    Just wanted to say that Katie on live chat was amazing, I'm working through changing my name to my married name and she made it a lovely easy process and was super helpful and friendly too!

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    Gemma Breen | Customer Advisor | Billing

    Amazing service from Gemma. So helpful and understanding of my situation. Very grateful to Gemma for her help

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    Kelly Elliot | Customer Advisor | Billing

    Amazing service on my online chat query, quick and very helpful, thank you!

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    Jessica Rainger | Customer Advisor | Water Services

    Very well spoken and amazing customer service, and she sounded like she loved her job thank you for being so pleasant

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    Sarah Kenny | United Utilities Telephony | Water Services

    Sarah was extremely welcoming over the phone this afternoon as me and my friend have just moved into a new property and we are very clueless to what we had to do with our water! Sarah explained everything in detail about payment plans and meter readings and really helped me understand the in depths ...

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    Anne Marie Scully | Adviser | Water Services

    I spoke with anne Marie and her customer service was amazing, brilliant knowledge

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    Jessica Rainger | Customer Advisor | Billing

    With Jessica you have a real asset for your company. With her attitude and her amazing customer service I believe she will go far in your company if you take notice. She helped me with understanding, compassion and completely accurate information. When needing assistance she was swift and returned t...

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    Steve Iverson & Ant Dawson | CST and ganger | Wastewater Services

    We recently had drains blocked up causing a backup right into the house. Steve and Ant both came out to assess the problem. What great guys and thoroughly professional. Steve was able to talk me through all of the issues and the investigation showing me how they identified where the blockage wa...

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    Lee Jackson | Customer Advisor | Billing

    Good Afternoon, I called the help line at 14:46 today and spoke immediately with Mr Jackson. After the general questions confirming I explained my situation regarding been made homeless thanks to the governments mistake and now I am trying to catch up with everything. Mr Jackson was welcomi...

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    Carly Fletcher | Billing

    Carly was amazing today. She was friendly, helpful and inspires confidence when dealing with my enquiry. She processed my application over the phone and made the whole process stress less. Thank you Carly x

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    Paul Harding Dave Tonks | C.S.T | Wastewater Services

    Amazing service from these 2 today, very helpful, tidy and informative. Thanks so much

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    David Mckenna | Customer service complaints | Billing

    David has been fantastic with the levels of service he has given me. He has liaised with the different departments to help me with my enquires.He has called me on time every time he said he would. He has been reassuring in a difficult situation and I think this deserves to be recognised. He is an am...

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    Dan Clews | Water network technician | Water Services

    We had amazing customer service from Dan. He was extremely professional, friendly and very knowledgable. He did everything he could to ensure that the problem we had was fixed.

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    Mark Holland, Anthony Dawson, Barry Taylor (big Truck To Clear Drains) Hannah Wieland | Awesome | Wastewater Services

    The people named are the main folk who we dealt with having suffered a blocked drain. From the 1st phonecall on a Sunday the customer experience was amazing. Despite it only appearing as one blocked toilet, from experience it was normally something to do with the pumping station on our road. My conc...

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    Gareth Jones & Matt Smith | Customer Support Technician & Ganger | Wastewater Services

    Lads were amazing, Cleared next doors drains, cleaned up and in heavy rain. Great service

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    Faye Jackson | Customer advisor | Billing

    I would like to nominate faye Jackson for the help she has given me sorting out our water bill today. We have had financial difficulties recently and it was such a relief and pleasure to speak to Faye today. She sorted out have a payment plan to get us back on track she was most helpful compassiona...

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    Faye Jackson | Hardship paying bills team | Billing

    I would like to nominate Faye Jackson for the help she has given me sorting out our water bill today We have had financial difficulties recently and it was such a relief and pleasure to speak to Faye today and sort out a repayment plan to get us back on track She was helpful compassionate k...

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    Jessica Rainger | Customer advisor | Billing

    Hi, I had absolutely amazing service from Jessica this evening - she was the most helpful person I've spoken to via a call centre for months - she solved everything and made moving my water from one flat to another a breeze. I'm really impressed.

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    Ryan Spence And Daniel Wilcock | Ganger and Cst | Wastewater Services

    Amazing customer service from both Ryan and Daniel today. Professional and showed a high level of empathy towards my current problem. They are true professionals. Ryan and Daniel have been very caring , kind , professional and solved my problem very quickly. True heoroes! Excellent job

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    Charlotte Jones | Call centre | Billing

    I called to set up a direct debit for my water as I have recently moved into a new property, Charlotte was amazing and very helpful she made the process very quick and simple with no jargon. Very impressed.

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    Joan Safhill | Customer service | Billing

    Joan was amazing,I rang to ask if I was entitled to help with my water charge within seconds she put me at ease took all the relevant information and was genuinely pleased that I was entitled for help,Joan was knolegable and within another few seconds my new direct debit was in place with my authori...

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    Abbie Griffiths | Moving Home Department | Billing

    Hi there, I would just like you to be informed of the amazing service I recieved this evening from a lady in your moving homes department - unfortunatley I do not have the ladies name - however the call was made at 1734. Hope my recognition is passed on to the staff member in question - for a j...

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    Rachel Tyson and Arron Lawrence | Customer services | Billing

    Both very kind and amazing x

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    Heather Unsworth | DDE | Wastewater Services

    Heather and her team were amazing, really helpful, informative and efficient

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    Amy Hill | CST | Wastewater Services

    This gang were very polite and professional, did an amazing job in a timely manner, well done guys!

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    Charlotte Mcfadden | Billing

    Wow 5 star service received from Charlotte today she is a credit to your company her telephone manner is amazing

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    Nikita Nulty | Call centre advisor | Wastewater Services

    Amazing service very professional polite and extremely proficient. I wish all call centres were such a joy to deal with. Thank you so much Nikita you are a star

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    Kieron Nolan, Gaz And Adam | Delivery technician | Wastewater Services

    All 3 of these lovely people were amazing. I've never known customer service like it. They explained everything to us let us see what the problem was and we're so helpful. They went above and beyond to make us feel like we understood. Myself and my partner were over the moon with their service!

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    Adam Boardman | Social Media Case Manager | Billing

    Adam is amazing :) He made sure I got an answer and kept me updated! He even went past his shift looking into my case and I woke up to a resolution and I couldn't be happier. It's nice to see people going the extra mile. Thanks again!!

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    Mark Dane | NE | Wastewater Services

    Amazing customer service, really friendly, explained everything well, despite me forgetting to ask if he wanted a brew haha! He Went above and beyond to try and sort my blocked drain out, and even cleaned up afterwards. Couldn't thank the 3 of them enough!

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    Kelly Elliott | Customer Advisor | Billing

    Amazing device, and very helpful. I was helped straight away. Thank you

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    Liam Mulcahy | WCT | Water Services

    On Thursday 14th February I called the emergency line as a mains line was leaking in my back yard. Liam came out and not only did he explain what he was doing and explain why the leak was happening, but he also used some equipment he had in his van to fix the tap temporarily where the leak was com...

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