Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Sharon Fielding | Unsure | Billing

    I spoke to Sharon via the United Utilities Facebook page - Facebook Messenger. Sharon was quick to respon and very polite. Sharon looked into my query and very quickly came up with a solution. The process for me was very easy and was dealt with amazingly. Thank you Sharon.

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    Elisa Ruff | Customer Advisor | Billing

    Elisa was great on the phone! She was absolutely amazing, sorting averything out for me was an absolute breeze. She was incredibly polite, kind and helpful. An absolute joy to deal with!

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    Steve Ivesson And Chris Morris | CST and ganger | Wastewater Services

    Steve and Chris went above and beyond to take a look at our blocked drain. An amazing service and they really deserve to be acknowledged for it

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    Peter Brown | Billing

    Absolutely amazing guy who has put my mind at ease due to me struggling to pay my bill. He's put a couple of things in place to help me while I get back on track. Wonderful service thank you so much. Regards Darren Norcross.

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    Lisa Nutter | Billing

    Absolutely amazing, such a great asset to United Utilities. Kept to promises of return calls and resolved our major concerns much swiftly than expected. Taking ownership proactively for our concern, with empathy and understanding. Never historically have we experienced such impeccable customer s...

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    Rebecca Ferris | Customer Advisor | Water Services

    I would like to nominate Becca for the amazing service from her today and because of the information she gave me I have booked an appointment to have a water meter fitted. Becca was very knowledgeable and answered all my questions fully and in a way I could fully understand. The level of customer se...

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    Lynn Weir | Telephone operator | Billing

    Lynn was amazing freindly professional did what she said she was going to do. Give her a pay rise.

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    Sharon Fielding | Social Media Case Manager | Online Query

    I contacted UU to enquire about the possibility of UU providing a grit bin for our Lane. It is a private UU owned lane leading to one of their facilities at Norton Water Tower WA76PX. As it is unadopted by the local council it never gets gritted and as such it always ices over and becomes a real haz...

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    Liam Thorpe/shaun Cuthbert | CST engineer | Wastewater Services

    The above named employees attended my property following a bad after having a massive flood from a blocked drain. The employees were amazing, friendly and re-assuring. They attended to the drain and left my property after disinfecting the area. They are both a credit to their company and deserve ...

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    Kelly Elliot | Customer Advisor | Billing

    I spoke to Kelly Elliot today on live chat. She was amazing and did so much to help me. I really did appreciate all she did. I was so nervous and worried about things and now after speaking with her I feel calm and at ease. There should be people like her in the world. Thank you very much.

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    Sheralyn Tilch | Switch Board. | Billing

    Sheralyn was amazing, so helpful and professional.

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    Marcus Hayward & Nathan Flood | CST & Ganger | Wastewater Services

    Marcus & Nathan put us at ease the moment they arrived and assured us they would resolve the issue. In the driving rain they unblocked the drains,cleaned down afterwards and sweeped up leaving no mess, again all this in the driving rain. They are and were very polits lads & professional, rea...

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    Katie White | Customer service | Billing

    This lady Katie was amazing av just moved house and she went above and beyond to help me amazing customer service

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    Clare Jones | Payment break assessor | Billing

    Clare went through my details thoroughly and was very patient with me which I really appreciate as I have a condition that effects my memory and sometimes I repeat myself. She was does a amazing job.please let her know how much she has taken off my mind.

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    Wayne Shearsmith & Sarah | CST & Ganger | Wastewater Services

    So happy with the service. From start to finish its been really good and the engineers that attended and repaired and reinstated the work have done an amazing job

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    Alex Johnston | Escalations advisor | Water Services

    Amazing customer service has been keeping me up to date with everything going on with the water supply. Perfect.

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    Marie Jackson | Billing

    Marie Jackson is amazing!! 3 times trying to sort the account as I wasn't named on the bill this was very difficult because my husband who's account it is works away. However after a 15 minute phone call with Marie things have finally been sorted, there is now a payment plan is place. Marie has a ve...

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    Sheridan Appleby | Case Owner, Customer Relations | Billing

    The service we received was outstanding, Sheridan went above and beyond to assist us and was true to her word, she called and updated us throughout and couldn't of done enough to help. I have recently been in ill health and my husband is currently away on excercise with the military, so trying to de...

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    Chris Whiteley, Paul Boddington | CST / Ganger | Wastewater Services

    Two amazingly helpful men who dealt with our problem efficiently, effectively and in good humour. It was a pleasure to meet them and they well deserved their cuppa. A big thank you to them both.

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    Will Jones | Customer Advisor | Billing

    I would really like will to have some sort of recognition for how he handled my problem i started off i was so angry because of my bill. And will solved every single problem i had and nothing was any trouble for him at all he went above and beyond to ensure all my problems was solved. He is a ...

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    Lousie Wright | Billing

    Rang Louise regarding my account. As I needed to change over from an ex partners details to mine and have found other companies to make this process rather difficult as they want to speak to the original account holder. Lousie was amazing giving excellent customer service skills and helped me sort...

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    Kelly Elliot | Customer Advisor | Billing

    Kelly has been extremely kindness and comprehensive. Her help was amazing for us

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    Charlie Roberts | Billing advisor | Billing

    So often over the last couple of weeks I have been rushed off the phone by the big companies I have had to speak to but United utilities were different. I lost my husband just before Christmas and he had always dealt with the bills. So it was a daunting prospect trying to understand how my bills wor...

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    Babs Mcauley | CST | Wastewater Services

    :Ref. 2075991 Absolutely amazing service, we were in a right mess everywhere. this lovely lady got it sorted and cleaned up quickly keeping me up to date every step. Absolutely outstanding service and I can't thank her enough.

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    Brett Taylor And Martin Cummins | CST & Gang | Wastewater Services

    Job Ref 2075967 Brett and Martin arrived on scene a day earlier than we were advised by the call handler which was amazing news for us as we had raw sewage Seeping out on to our patio. The waste was cleared very quickly and drain problems were sorted quickly and efficiently. An amazing job on...

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    Matt Wiswell | Customer Advisor | Billing

    Was a pleasure talking to Matt today outstanding service made me feel very much an important customer his customer service skills are amazing

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    Chris Tinsley & Joe McDonnell | CST & Ganger | Wastewater Services

    Chris and Joe were amazing when they attended my property, they were extremely helpful and nothing was too much trouble. They were polite and kept us updated as to the continuous work, well done Chris and Joe

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    Emily Meehan & Robbie Potter | CST & Ganger | Wastewater Services

    As always, your team were amazing from start to finish. Kept me informed all the way through. Very pleasant and helpful. Thank you.

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    Shiona Longmore Jones | Customer Advisor | Billing

    My encounter with Shiona has been one of my highlight in 2018. She is a customer service person with difference. She did not just promised to ring me after the first encounter, she has been updating me on every details and making sure to see my concern resolved. She is simply an amazing person....

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    Paul Sheehy & Joe Melton | CST & Ganger | Wastewater Services

    Amazing service and very friendly. Would highly recommend!

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    Curtis Thompson & Joe Edge | CST & Ganger | Wastewater Services

    These two came out to us on Boxing Day they sorted out the blockage and even cleaned up all the waste from the back yard Amazing job thank you

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    Sharona Grant | Customer Advisor | Billing

    I nominate Sharona for her support and amazing customer service on my call. She was very efficient and dealt with everything I required immediately. Very helpful and a pleasure to talk to.

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    Dylan Nelson | Plumber Surveyor | Metering

    Your company has the best customer service i have ever had. My problem was sorted within 2 hours. A Mr Paul Dalton had the most amazing attitude he is the qpo manager. And within the hour a plumber called Dillon was just as professional and fixed my problem. Please mention these people as they give ...

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    Paul Dalton | Quality Performance Officer | Metering

    Your company has the best customer service i have ever had. My problem was sorted within 2 hours. A Mr Paul Dalton had the most amazing attitude he is the qpo manager. And within the hour a plumber called Dillon was just as professional and fixed my problem. Please mention these people as they give ...

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    Joshua Davies | Water Services

    I have just had amazing service from Joshua helping me to locate my external stop tap. He is a credit to your organisationot sure of his surname

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    Customer Services | Customer Advisor | Water Services

    Always amazing customer services from UU, no problems with them at all

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    Nick O’rourke & Ryan Spence | NPT & ganger | Wastewater Services

    Pouring rain, freezing weather and still didn't leave until the had located the issue with my drain. This has taken years of investigating work by DynoRod and British Gas who have consistently failed where these two guys have found the problem in the worst of conditions. Hats off to you guys. Amazin...

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    Nuala Moore | Customer Services | Water Services

    Nuala dealt with my query and complaint re no water service in SK13/4 area 11th December 2018 ref number 554692209 with empathy, understanding, professionalism, care and helpfulness. Such a pleasant young lady. Nothing was too much for Nuala and it was a joy to have a polite and understanding conver...

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    Sarah Kenny | Customer Advisor | Billing

    I spoke to Sarah approx 7pm tonight. She was amazing. She set me up as a new UU customer and ran through everything so I knew what would happen and what to expect next. After a day of moving house and making call after call, she made it very easy and a pleasant experience. Thank you Sarah. You're a ...

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    Joe mcdonnell And Christopher Tinsley | Wastewater Services

    Job reference 2058931. Joe and Chris visited my property today and the service they provided for me was not only fast response but high standard of work. They showed utmost respect for my property and myself and were very mindful of not offending my vegan beliefs during the work they carried out. Am...

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