Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Chloe Davies | Customer Advisor | Billing

    Chloe absolutely amazing professional it is amazing to have her deal with my query and to get back to me to give me further information an absolute star hard to find these days you should be extremely proud of her thank you

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    Danielle Reid | Customer Advisor | Billing

    Danielle has been absolutely superb in handling our complaint. Our water pressure had dropped by about half in February 2019. When I contacted United Utilities I was put through to Danielle. She has been superb and showed great customer service and empathy throughout. Danielle arranged for different...

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    Sharon Harden | Customer Advisor | Billing

    This was my first time I really appreciated her help and that she is absolutely perfect professional woman and I am very satisfied with this online service very convenient and save time as well thanks

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    Sam Culleton & Pete Ryder | CST & Ganger | Wastewater Services

    These two lads gave an exceptional service. They were friendly, knowledgeable and very helpful. They could not have done more. Absolutely excellent!

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    Deborah Quinn | Customer Advisor | Billing

    Absolutely fantastic, lovely to speak to and very friendly! Couldn't have spoken to nicer advisor.. She had a lovely accent too.

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    James Darlington | Developer Services Inspector | Developer Services & Planning

    James was absolutely fantastic to work with on our applications; from offering clear guidance on completing the Contractor Part 2s, responding incredibly quickly to our inspection request despite having only just returned from holiday and then visiting site exactly when promised to inspect our conne...

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    Sheralyn Tilch | Customer Advisor | Billing

    SHERALYN was an absolute star, and could not have been any more helpful to me.

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    Gemma Breen | Customer Advisor | Billing

    Gemma was extremely helpful and took the time to sort out my query - changing the name on the account and saving me a lot of trouble this end. She is an absolute credit to your company, and I wish all my on-line queries were so easily solved and stress free! Well done Gemma!

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    Steven Turner & Paul Boddington | CST & Ganger | Wastewater Services

    Absolute legends these two. Turned up bang on time, identified what was wrong and advised measures we can take to sort. Blasted some roots away and swept the pipe whilst there. Tested for chlorine etc. Full and proper service. Cheers

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    Laura Clark | Customer Advisor | Billing

    Laura was an absolute pleasure to speak with about my enquiry. She was extremely polite and friendly and dealt with my enquiry in the utmost efficient and effective way. Laura is an excellent representation of good customer service and customer care, and made a very good impression of the Unitied Ut...

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    Justin Card | Customer Advisor | Billing

    I got myself behind with my bills I was so upset about it I phoned u iPhone United Utilities I was put through to finance and has spoken to Jason, he reassured me he will help me and find a solution on how to deal with my case he finds the right payment plan for me set up direct debit I was so happ...

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    Craig Breen & Gary Thorne | CST & Ganger | Water Services

    It takes exceptional service for me to take time out of my day to write and express my sincere thanks to Craig Breen & Gary Thorne for their help yesterday with a blocked drain. I have had a very stressful few days and a blocked drain was the last thing I needed but Craig and Gary were absolutel...

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    Ryan Singleton | Customer Advisor Advanced | Developer Services & Planning

    Ryan has been absolutely superb in sorting out the problems we have experienced with a small problem of low water pressure that esculated into a nightmare! Thank goodness someone has some common sense Wish him well and hope he progress in your company.

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    Gemma Breen | Customer Service Agent | Billing

    Absolutely wonderful service via online text, her warmth a friendliness even came through via text, if she can do that she can make people face to face feel like they are getting the best possible service.

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    Stephen Iveson & Ant Dawson | CST and Ganger | Wastewater Services

    This fabulous duo came and unblocked my sewer. They were quick, cleaned up, informative and were an absolute credit to your team Thank you so much

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    Phil Woolley | Customer Coordinator | Engineering Delivery

    I was absolutely delighted with Phil, he went above and beyond to call me back especially as he was from the contractor. Had a great conversation with Phil, really pleased, excellent call.

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    Stephen Iverson And Ant | CST and ganger | Wastewater Services

    Ref: 212 1726 An absolutely fantastic service. The guys turned up promptly and quickly established the problem and then after a number of attempts using a variety of equipment got the blockage cleared and my mains drain working again. At all times they explained what they were doing and why, were e...

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    David Mckenna | Customer Services | Billing

    I contacted UU regardng a leak from my Water metre, David McKenna was the individual who dealt with my problem and all I can say is that if you ever want to enhance your reputation further in Customer Service then this man needs to be out there teaching potential new employees and current staff. ...

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    Sarah Herrington & Keith # | Technicians | Wastewater Services

    Absolutely brilliant service. Very polite and extremely professional. Got the job done in no time and also gave me great advice on possible issues with my drains and how to fix them myself. Everything cleaned up and returned as they found it. You wouldn't even know they had been round. Top team!

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    Sharon Fielding | Social Media Case Manager | Online Query

    Sharon has helped me via twitter every time I've had an issue. She has been wonderful, helping me sort both mine and my fathers account. Nothing is ever too much trouble and she really listens. You just don't get customer services like that these days. She is an absolute credit to the company.

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    Danny Cavanagh | Customer Advisor | Billing

    Danny absolutely smashed it - informative and polite - the complete package. What a champ.

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    Ryan Jennings | Customer Advisor | Billing

    I have had an issue with this water company since December 2017 and this problem has only just been solved thanks to Ryan! After struggling to rectify this issue for the last 15 months I'm very thankful that I was luckily passed through to Ryan and he has sorted it within a matter of days! What an a...

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    Heather Bunnell | Customer Advisor | Billing

    Wonderful customer service, absolutely delightful disposition and I could not ask for more concise information. I would honestly recommend Heather to anyone and has definitely given me a positive opinion of united utilities. She is an absolute credit to your company. Please do not hesitate to call m...

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    Gill Smith | customer tech | Water Services

    Gill Smith was absolutely great explained everything in full and was very pleasant. She definataly knows her job and was very thorough and helpful.

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    Luke Woolley | NPT | Wastewater Services

    What a team !!! From making the call regarding my blocked drain and standing waste water to Luke and his team arriving on site, i would like to say how absolutely impressed i am with your customer service ethos. Luke and his team attended within 48 hours, assessed the problem, explained everythin...

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    Callum Smyth And Alan Unsworth | Res team N6 | Wastewater Services

    These 2 gentleman came to our house today and from beginning to end they were completely helpful,professional and clearly very knowledgeable about there job. They made an absolutely awful situation bearable. We had sewage leaking into our kitchen from a blocked main drain, they cleared the drain and...

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    Martin Walker | CST | Water Services

    After calling United Utilities due to having over flowing drains flooding our yard, they made me aware that someone would be out within the next 3 days. I got a call from Martin at lunch to arrange coming across, true to his word he arrived between 6 and 7. Literally the nicest guy I have ever met! ...

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    Katie White | Customer Advisor | Billing

    I spoke with Katie on Live chat and her help was quick, succinct and very straightforward. She gave me all the information I required with out unnecessarily long response times. I would absolutely use the live chat feature again due to this experience.

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    Trudi Wood | Customer Advisor | Billing

    Absolutely first rate service! Pleasant, friendly and very helpful young lady!! Cannot praise her enough and so far removed from the usual robot like people. I cannot praise her enough for her friendliness and help. Very, very happy to talk to someone like that!

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    Ben Gordon | CST | Wastewater Services

    Please can you pass on my appreciation to Ben Gordon, I am absolutely delighted with the service Ben provided today. He contacted me to confirm he'd be at the property within 1 hour and telephoned to confirm the job was complete and stated the problem causing the overflowing grid. I am the landlord ...

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    Rob O'Riordan | DPT | Wastewater Services

    Absolutely went out of his way to help me brilliant service very grateful to him and his team

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    Erin Mitchell | Billing

    Absolute 100% service, took time to answer my questions, couldn't do enough, really knowledgeable and easy to talk with

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    Maria Dell | Customer Advisor | Billing

    I was dreading calling as substantial arrears had built up on the account. Additionally my wife left me and my sons suddenly only 2 weeks ago. Marie couldn't have handled me with any more understanding, warm compassion and efficient professionalism. She's an absolute credit to your organisation. Th...

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    Ian Pinches | Service centre | Billing

    Spoke to Ian this afternoon and he was helpful. Really polite, explained everything and was just great. Didn't feel judged about the debt and when the call ended I couldn't believe how helpful the guy had been. I'm really glad I got sent the text as it's so good to be able to leave postive feedback....

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    Sharon Fielding | Social Media Case Manager | Billing

    Sharon was absolutely brilliant. Fast and efficient! She helped me with everything I needed.

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    Jessica Rainger | Customer advisor | Billing

    Hi, I had absolutely amazing service from Jessica this evening - she was the most helpful person I've spoken to via a call centre for months - she solved everything and made moving my water from one flat to another a breeze. I'm really impressed.

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    Nicola Moran | Customer advisor | Billing

    I discovered when perusing my bank account online that my water bill had not been paid and then checked backwards for a couple of months to discover the same. I was in a little bit of a panic thinking I might be liable for back payments. I then registered my account online with United Utilities and ...

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    Katie Holbrook | Customer advisor | Billing

    Absolutely brilliant service and so personable - thank you Katie!

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    Stacey Kyle | Billing

    I rang up today and got through to Stacey, I explained how I am struggling this month and really worried about not o being able to afford my bill this month. Stacey reassured me numerous times not be worrying and she reset my payment plan to next month. Absolutely lovely lady and really put my mind ...

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    Charlie Roberts | Billing advisor | Billing

    I rang your company with a few queries, I had spoken to a few people previously from united utilities and in all honesty none of them came close to the absolute peerless customer service I received from Charlie. She sounded supremely confident on the phone and was swift with her actions. Spoke real...

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