Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Gary Trotter | Project Coordinator | Engineering Delivery

    I am absolutely delighted with the service provided by Gary, thank you.

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    Paul Harding, Gary Plant | C.S.T | Wastewater Services

    Paul and Gary came to deal with a blocked shared drain at the back of our property today. They were absolutely excellent. Explained the problem to us and dealt with it accordingly. They were incredibly friendly and a pleasure to deal with!

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    Steve Brome....and....k Wilson | CST/ GANG | Wastewater Services

    Ref...2096698, Absolutely great service,,100% fabulous,very helpful and explained every thing they were doing

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    Joe Mcnabb | Water customer technician | Water Services

    Recently moved into a new house and could not find the mains stop tap. UU sent a technician around on Sunday 10th Feb. An absolute pleasure to have a expert who knew what he was talking about. Very professional he went well above and beyond what I was expecting, not only found the stop tap but h...

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    Elisa Ruff | Customer Advisor | Billing

    Elisa was great on the phone! She was absolutely amazing, sorting averything out for me was an absolute breeze. She was incredibly polite, kind and helpful. An absolute joy to deal with!

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    Peter Brown | Billing

    Absolutely amazing guy who has put my mind at ease due to me struggling to pay my bill. He's put a couple of things in place to help me while I get back on track. Wonderful service thank you so much. Regards Darren Norcross.

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    Lisa Nutter | Billing

    Absolutely amazing, such a great asset to United Utilities. Kept to promises of return calls and resolved our major concerns much swiftly than expected. Taking ownership proactively for our concern, with empathy and understanding. Never historically have we experienced such impeccable customer s...

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    Paul Harding / Ste Gibbons | 2091085 | Wastewater Services

    I rang UU on behalf of my neighbour who is an elderly widow. She was experiencing flooding of foul water. I was contacted by the team within 24hrs and they arrived soon after. Despite bad weather conditions they were extremely pleasant, helpful and explained exactly what they intended to do. They qu...

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    Marion Doyle | Customer assistant | Billing

    She was absolutely brilliant and nice and helpful and well spoken.

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    Mick Barton & Si Gallaghan | CST & Ganger | Wastewater Services

    Absolute gents who did a great job and explained every aspect of the issue we experienced as they fixed it. Would recommend this team to anyone and they are a credit to United Utilities.

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    Sheralyn Tilch | Adviser | Billing

    Absolutely fantastic communication skills, very helpful and made the call as a new customer very calming. She was friendly and knowledgeable, gave advise and helped me set up a new account for my new apartment. She even said to have a great time in my new home..lovely person .

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    Lauren Schreoder | Customer telephone operator | Water Services

    31st Jan 2019. Today I came home to find that outside my house had been dug up by United Utilities, it was so close to my front step that I couldn't get my grandchild's pram up without a lot of disruption, I was absolutely fuming and so called the number on the barrier, a lovely young lady called La...

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    Mike Sinnott | Customer Advisor | Billing

    Rang to change the date of my DD, Mike was friendly, professional and super efficient, was an absolute pleasure to call you today! I usually dread contacting call centres, Wish they were all A's good as this, Thank you

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    Deborah Quinn | Customer Advisor | Billing

    Debbie was absolutely fantastic! So happy and nice, made easy and interesting conversation whilst we waited for things to go through! Everything was done quickly and simply, I hope I have the department right because she definitely deserves an award for being such a lovely person! Thanks Debbie!

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    Jessica Rainger | Customer Advisor | Billing (Internal)

    I would like to nominate Jessica Rainger who answered my call re: query house move from October and new billing/direct debit. I cannot thank Jessica enough, she was extremely most helpful, courteous and a lovely person to speak to, an absolute credit to your company she was excellent.

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    Michelle Bowe | Customer Advisor | Billing

    I contacted UU today in behalf of my best friend - Kerry Stokes. Kerry has had an exceptionally bad 10 months after splitting up from from her husband, losing her job, home and suffering from anxiety and panic attacks. She's hopefully now turned a corner, has a new job and rents her own home. The pi...

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    Lee Wood | Cst | Wastewater Services

    Lee came to my home with kev a was in a bit of a dilemma absolutely flapping to be honest lee calmed me said not to worry they would sort it as my drain had over flowed at 1 point it was up my step thru door such a mess id like to thank lee for being such a nice plesent lad and doing everything the...

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    Phil Payne | Water customer technician | Water Services

    Phil was absolutely brilliant,polite,and so helpful. He answered every question that we through at him,and advised us on the best way in doing the water main replacement.

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    Danielle King | Customer Advisor | Billing

    Danielle offered absolutely superb service. We spoke a month ago and Danielle said she would call me back today to take another meter reading which she did. Danielle clearly takes ownership and a great deal of pride in her job. Absolutely fantastic.

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    Shona Palmer | Customer Advisor | Billing

    This lady is an absolute credit to UU, Shona was extremely helpful and sorted my problem out very professionally thank you Shona you definitely deserve the WOW award

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    Ryan Singleton | Unknown | Water Services

    Damage had occurred to my driveway after work was carried out by united utilities. I received a phone call from Ryan when I chased up the progress of the work. He has been brilliant. Rang when he said he would, listened to me and my concerns, which I can't imagine is easy! He managed to escalate ...

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    Wayne & Joe | CST & Ganger | Wastewater Services

    Wayne & Joe attended our home yesterday to check out and deal with a blocked drain. They were absolute Stars", both knowledgeable, efficient and empathetic to our situation. They demonstrated humour and understanding and delivered a outstanding level of customer service in difficult circum...

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    Andrew Dickinson | Customer Technian | Water Services

    Andrew has been overseeing and monitoring the detection and repair of a serious water leak on my property from August 2018 through to January 2019. It has been very challenging not only to find the route of the supply to the house but to also to discover where the leak was occurring. Throughout th...

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    Jessica Rainger | Billing

    Absolutely terrific, made genuine efforts to follow up on my fairly unique issue. Handled being given incorrect data in a brilliant way and provided a solution well outside normal circumstances. Lovely person and terrific agent - 10/10

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    Heather Bunnell | Debt Recovery / Customer Relations | Billing

    A few weeks ago I called to my mothers house and found a number of long standing / outstanding bills from United Utilities for water. My mother sadly passed away more than a year ago and since then the house has been empty and unmanaged as I and my two brothers work away and overseas - which has ma...

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    Will Jones | Customer service | Billing

    Hi Will was extremely efficient polite and dealt with my query in a very professional manner I was confident he absolutely knew what he was doing and no doubt at that he excelled in his job. Thanyou Will

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    Ollie Smith & Mark Jones | CST & Ganger | Wastewater Services

    Two absolutely fantastic guys very polite very kind to even humour my 4year old son who kept shouting to them from the door worked non stop for hours in the cold and rain and still kept the smile, all I can say is absolute credit to United Utilities and hope this is recognised not very often you co...

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    Phil Bailey | Customer services | Billing

    I hope you are able to locate Phil. I believe he truly deserves this award as if he is as kind, caring and helpful to all of United Utlities customers as he was to me then he is an absolute asset to your company. When I contacted the department I was very upset over my bill however Phil put me as ...

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    Matt Wiswell | Customer Advisor | Billing

    I received absolutely stellar customer service from Mat. Not only did he answer my query regarding my bill, but the conversation made my day brighter by tenfold! It's always great to speak to someone who actually cares, and doesn't just want to solve the problem and get you gone!

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    Mark Mitchell | NCI | Water Services

    Mark originally came to our home in November to check our water pressure after not having a functioning shower since September due to low pressure. Mark arrived on time and was really pleasant, promptly starting work to try and assess the issue. He assured me I wasn't going mad and that our pressure...

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    Babs Mcauley | CST | Wastewater Services

    :Ref. 2075991 Absolutely amazing service, we were in a right mess everywhere. this lovely lady got it sorted and cleaned up quickly keeping me up to date every step. Absolutely outstanding service and I can't thank her enough.

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    David Jaundrell | Customer Advisor | Billing

    I had to phone your company to query some issues. David Jaundrell is an absolute credit to you. He was very professional and answered my queries and more. I honestly felt like a very valued customer and just wish all companies had staff like this. He talked me through everything with a lovely teleph...

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    Joanne Robertson | Telephone U U | Water Services

    Joanne was very professional and thorough with our problem UU cut our water off on our propety of our new house build stopping our workforce continuing through lack of water. She dealt with the problem herself , no passing us on to various others and as this problem was not a usual one she found ...

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    Mick Barton & Ian Healey | CST & Ganger | Wastewater Services

    The two gentlemen that came to do the job where fantastic. Mick and Ian were really friendly and extremely polite. They explained what was the problem, updated us when needed. They respected our house, cleaned up after themselves. Honestly I could not praise them enough. What an absolute credit to y...

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    Conor Donaghy & Rich Currie | CST & Ganger | Wastewater Services

    Absolutely first class service and consummate skill.

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    Adam Fitzsimons | Customer Advisor | Billing

    What a fantastic experience the joys of paying my bill was absolutely uplifted by an outstanding member of your work force his name was Adam and quite frankly he was a joy to talk to He was very attentive and tended to my every need the only words that describe him is wow factor thank you Adam

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    Adam Boardman | Customer Advisor | Online Query

    Had reason to contact you via twitter. I have moved house recently and paid a bill and had another direct debit taken for an amount I had to query. Adam replied and he couldn't have been more helpful! Didn't need to explain or repeat myself just gave him my problem and he came right back with lot...

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    Martin Walker | CST | Wastewater Services

    Couldn't be more happy and satisfied with the service provided by Martin Walker and his partner from United Utilities Wastewater Department. Both were very friendly, patient, diligent and most determined to locate and fix my severe blockage problem and nothing seemed too much trouble for them. &n...

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    Faye Jackson | Customer Advisor | Billing

    Absolutely lovely ,helpful ,polite ,bubbly, and very competent I would like to nominate this girl for a wow award thank you Faye for your help x

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    Kirsty Lord | Other

    I have been in contact with Kirsty and "Andy", whose surname I do not know, a couple of times. All conversations have been extremely helpful. I have absolutely no complaint. Indeed, having had not very good experience in contacting utilities in the past, they far exceeded my expectations....

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