Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Sue Barnett | Customer Advisor | Billing

    Sue very kindly dealt with my issue around excess usage and arranged a spike allowance. We spoke several times and on each occasion she was wonderful. She investigated the issue promptly and thoroughly and kept me updated throughout. Her manner was always kind and friendly. Sue is a wonderful asset ...

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    Kelly Elliot | Customer Advisor | Billing

    Very helpful and professional. Resolved query quickly and efficiently.

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    Gill Smith | Customer Technician | Water Services

    Quick and professional resolution of the issue.

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    Kelly Elliot | Customer Advisor | Billing

    Kelly was extremely helpful in resolving my query. I appreciated all her help. she was friendly, efficient. she checked I was happy with everything, and if I needed help with anything else during the chat, before chat ended. she gave me a smiley face.

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    Annette Mchutchison | Customer Advisor | Billing

    So good to talk to someone who takes ownership of the customer's problem. Annette was knowledgeable, clear and very helpful.

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    Colin Grace & Nigel Ormond | CST & Ganger | Wastewater Services

    Colin and Nigel arrived at my property after we had experienced a sewage leak into our garden from a third party sewer. Both of the guys were very helpful - cleared the blockage, cleared up the spillage, and left the property in a significantly improved state. Both were very polite, friendly and are...

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    Ian Milne | WCT | Water Services

    Extremely helpful sympathetic and nothing too much trouble.

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    Jack Boyd | Customer Advisor | Billing

    He is by far the most helpful person I've ever had the pleasure of dealing with. I suffer from mental health issues and he could not do enough for me. He has given me faith in the human race again. Thank you Jack for your patience and understanding. 10/10

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    Katie White | Customer Advisor | Online Query

    Excellent on live chat (fantastic service). Alleviated all questions & concerns I had straightaway with a very easy to use service without logging in to the website.

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    Adam Fitzsimmons | Customer Advisor | Billing

    Adam was extremely professional, true to his word (calling me back etc) and got the matter resolved. Thank you Adam, refreshing!

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    Mike Halliwell & Ste Rimmer | CST & Ganger | Wastewater Services

    Steve And Mike came out to Central Methodist Church Burnley after we reported a blocked drain which had led to flooding on our car park.They sorted out the problem quickly and efficiently and gave me some good advice to stop this happening again. They were polite, courteous and a credit to yourselve...

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    Davis Moore | NCT | Water Services

    Phoned ahead to advise of time of arrival, arrived within specified window and was very helpful, efficient and courteous during the course of the visit.

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    David Mckenna | Customer Advisor | Billing

    David's level of service was exemplary and he definately went the extra mile for me. I cannot thank him enough for what he has done. He is a credit to your organisation.

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    Hazel Hopkins | Customer Advisor | Billing

    Hazel Hopkins

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    Cory Smithyman-Harding | Call advisor | Water Services

    Excellent service this gentleman was so sweet as I was explaining the reasons why I had fell short of payments. He was truly a wonderful person to me as I cried and was personally beautiful to me I couldn't of wanted or hoped for a better call advisor. Excellent member of the team!!!

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    Anne-Marie Scully | Customer Advisor | Water Services

    Anne-Marie was very patient and understanding and listened to the problems that myself and next door have had with the drains and pests in our properties. She was very supportive and was really helpful answering all my questions in an expert, professional but friendly manner during this stressful ti...

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    Danny Cavanagh | Customer Advisor | Online Query

    This man was patient kind and understanding a great asset to your company. As I have meds that confuse me he understood and made me feel I wasn't just another customer but an individual with complex needs

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    Paul Foster | Customer Advisor | Billing

    Paul Foster in Service Recovery has taken ownership of our problem and, although investigations will continue, Paul has kept us updated and informed very regularly. This has given us the confidence that our water supply issues will continue to be monitored and that any issues discovered will be addr...

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    Gill Smith | Customer Technician | Water Services

    Gill fought with our ridiculous BT call screen & got through to us, she was on time to the minute, polite, did some tests, clearly explained what was going on, great job, thanks.

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    Heather Unsworth | Billing

    Heather was so amazingly helpful and polite she deserves recognition for her manner and helpfulness

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    Sue Foster | Billing

    An agent named Sue was a great help! She deserves to be recognised :)

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    Andy Jack / Thomas Bethell / Andrew Howarth / Waste Water Adoption | Waste Water Adoption Engineers | Developer Services & Planning

    Excellent service received from Andy, Thomas & Andrew to progress the adoption of a Section 104 Agreement site in an extremely timely manner. Well Done.

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    Dave McCrave | Engineer | Water Services

    Dave McRae very helpfully and informative.put my mind at ease over a potentially difficult situations.much apprecited

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    Ryan Singleton | Customer service | Water Services

    Very good customer service

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    Gaynor Tandy | Customer service | Billing

    I don't know Gaynor's surname but she is Courteous And helpful. Polite and efficient. I don't know Gaynor Everybody I've spoken to in the past week had gone out of their way to help and or explain. Problem not yet resolved but that's not for lack of trying on United utilities part.

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    Jim Tierney | Customer Tech | Water Services

    Outstanding customer service

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    Hannah Wieland | Escalations Advisor | Water Services

    Hannah Wieland excels in her customer service skills. She is fully committed to delivering excellent customer service by taking prompt action on customer complaints by investigating the issue/s and fully explaining how the matter/s have been resolved. Hannah exhibits empathy, understanding, is extre...

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    Nicholas Wade | Moving house Customer services | Billing

    The guy is awesome! Super fast, efficient and friendly. Explained with every detail how things will work out. I'm not calling United Utilities often but if the level of customer services is that high, I will call again!!

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    Abbie Griffiths | Customer Advisor | Billing

    I would like to nominate Abbie fir her excellence custome service she has been fantastic , she sorted my water rang back when said , and went above anyone I have spoke to from the water board , she was friendly polite and went out of her way on every call, she is a credit to your company

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    Ollie Smith | N6 | Wastewater Services

    Very polite and helpful on visit. Took the time and trouble to explain what the problem was and what he would do to correct the issue. In a very short time my blocked drain was fixed and he provided information to reduce the possibility of reoccurance. Top class service.

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    Ashley Walker Ken Leadbetter | Wastewater Services

    These two lads did a fantastic job cleaned up perfectly after the blockage and were very polite we were very happy after the job was done

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    Kelly Elliot | Customer Services Advisor | Billing

    I would like to nominate Kelly for her professional approach to dealing with a billing query for me on a vacant property. She kindly brought to my attention the fact that as I own a vacant property I should not be paying the standing charges for water and has arranged a refund of charges made since ...

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    Hannah Wieland | customer care | Water Services

    Dear united Utilities. I recently had an issue with the taste of the drinking water. I contacted UU and had discussions with various people. I have to say that everyone was very helpful and reassuring. But I must give a special mention to Hannah Weiland. she understood our disappointment, and was r...

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    Katie White | Customer Advisor | Online Query

    Katie was very helpful and offered sound advice. She was polite and efficient

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    Rachel Stephens | Customer Advisor | Online Query

    Rachel helped me out with a query in a very polite and efficient manner. My issue was sorted out in no time at all. Well done!

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    Matthew Clowes | Customer Advisor | Water Services

    Matthew provided an excellent customer service today, adding a smooth switch over to my moving day :) Thank you very much

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    Jack Connolly | Customer tech | Wastewater Services

    Upon finding water running through the wall of my cellar, from a leaking lead pipe I rang United Utilities. From the first call to the young woman who answered me I have had the most wonderful Service and support from United Utilities operatives . Jack Connolly, especially, visited me to as...

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    Sheila Sankey | Customer Advisor | Billing

    I nominate Sheila..amazing helpful individual..caring..articulate..honest ..friendly and filled with dilligence and endeavour..great listening skills and understand with compassion and sincerity..fantastic communicative human being..xxx.

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    Sharon Harden | Customer Advisor | Billing

    The most friendly employee of the month

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    Katy Hargreaves/ian Howarth | Water | Water Services

    Prompt, friendly and knowledgeable service delivered exactly at the time arranged. Problem diagnosed and solved within 10 minutes

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