Recent Nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Vicky Dawson
    Customer Advisor

    Submitted By 17th Nov 2017
    Vicky was very helpful and understanding with my problem. She was very efficient in her handling of my problem. First rate advisor I would give her 5 stars...

    Read the Full Nomination

    Bobbie Gussion-Harrison
    Customer Advisor
    Billing

    Submitted By 17th Nov 2017
    Bobby was very polite and patient. im not good online & they put me at ease. You need more pepole like this

    Read the Full Nomination

    Paul Robertson & Richard Currie
    CST and Ganger
    Wastewater Services

    Submitted By 16th Nov 2017
    Both Paul and Richard were friendly, polite and explained the issues with the drain.They solved the problem and didn't leave until the whole area was hosed down and cleaned. I would like to nominate both men as I felt they gave great customer service and are a credit to United Utilities!

    Read the Full Nomination

    Malachy Gallagher & Mark Ridley
    CST & Ganger
    Wastewater Services

    Submitted By 16th Nov 2017
    I am very pleased with the services provided by Malachy Gallagher and Mark Ridley. Their customer service was 10/10 and the quality of their job was even better. Very swift and professional work has been carried out and their efforts are appreciated, Thank you once again

    Read the Full Nomination

    Darren Warburton
    NCI
    Water Services

    Submitted By 16th Nov 2017
    Came and sorted our water supply out, due to having no water. Rang before hand, very polite, very helpful. Nice chap. Water supply restored, job done.

    Read the Full Nomination

    Ashley Walker & Wayne P
    CST & Ganger
    Wastewater Services

    Submitted By 16th Nov 2017
    Excellent Service

    Read the Full Nomination

    Hollie Roberts
    Customer Advisor

    Submitted By 16th Nov 2017
    Great service and really kept me up to date, kept her promise and called me back as promised. Real respect for me and wish more people like Hollie about. Big thanks!

    Read the Full Nomination

    Brett Taylor & Mark Cooper
    CST & Ganger
    Wastewater Services

    Submitted By 16th Nov 2017
    They gave plenty of notice before arrival. They had already assessed the situation before I had managed to return home. They were personable, confident and reassuring in their manner. They were brilliant in clearing the blockage and offered clear reasons as to the cause. The looked at cameras and ...

    Read the Full Nomination

    Karl Donald & Becky Mitchell
    cst + ganger
    Wastewater Services

    Submitted By 16th Nov 2017
    Very impressed by this young couple

    Read the Full Nomination

    Luke Taylor
    Plumber
    Metering

    Submitted By 16th Nov 2017
    Polite, helpful, kept us informed as to what was happening and what was due to happen - and when. Worked hard too!

    Read the Full Nomination

    Michele Bower
    Project Engineer
    Developer Services & Planning

    Submitted By 16th Nov 2017
    Michele is always happy to help and find the best solution to the problem!

    Read the Full Nomination

    Tom Oneill & Chris Chilton
    NCI
    Water Services

    Submitted By 16th Nov 2017
    Thank you United Utilities your two employees Tom and Chris gave me excellent service. They explained everything to me in a professional and polite manner. They could not have asked for a better response and service. You cant improve on perfection. Thank you Tom and Chris & all of United Utiliti

    Read the Full Nomination

    Paul Harding & Richard Beckett
    C.S.T & Ganger
    Wastewater Services

    Submitted By 15th Nov 2017
    The two men named above were brilliant, they were pollite and very helpfully and good at their jobs. Great job lads! And thank you.

    Read the Full Nomination

    David Mckenna
    Case Owner
    Billing

    Submitted By 15th Nov 2017
    In this day and age it's rare to be dealt with by someone so genuinely nice and helpful, I work in a business where we are measured on customer service and can only say David went over and above and is an asset to your company. Well done and again thank you

    Read the Full Nomination

    Kerri Jones
    Customer Advisor Advanced
    Water Services

    Submitted By 15th Nov 2017
    One of the most helpful people I have ever spoken to, nothing was too much trouble for her if everyone was this helpful it would be a much better place. Kerri your a star x

    Read the Full Nomination

    David Mckenna
    Customer Advisor
    Other

    Submitted By 15th Nov 2017
    David McKenna., you should be so proud to have him working for you. He is an asset to your company! He called me to ask if I was happy with the service I had received from one of your advisors recently. I told him I was and told him the issue. My mum has recently passed and I was getting letters tel...

    Read the Full Nomination

    Julian Guest
    NCI
    Water Services

    Submitted By 15th Nov 2017
    Julian visited my house today and he was brilliant! He was very polite, helpful and quickly solved a problem we have had for the last few months by tracing and unearthing the stop tap for the supply to our house, something the previous engineer from UU had been unable to do. Thank you Julian, much a...

    Read the Full Nomination

    Marie Jackson
    Customer Advisor Advanced
    Billing

    Submitted By 15th Nov 2017
    Lovely lady who was very easy to talk too. Very nice nature.

    Read the Full Nomination

    Emma Ivonavic
    Customer Advisor
    Other

    Submitted By 15th Nov 2017
    She was very nice, helped me enormously and gave me peace of mind. Thank you Emma

    Read the Full Nomination

    Bobbie Gussion-Harrison
    Customer Advisor
    Billing

    Submitted By 15th Nov 2017
    You have a new log-in procedure. This young lady, who I think might work in your 'Digital Support' team, really couldn't have been more patient even to ringing back when she said she would. Everything worked out, and have checked it twice from this end: all done and dusted. If there were a few more...

    Read the Full Nomination
    More Nominations