Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Matt Airey & Ian Healey | CST & Ganger | Wastewater Services

    The drains on our walk were blocked up really bad and these 2 were here in a couple of hours and sorted it out considering the amount of bricks/bottles/paving stones had been chucked down there by the local idiots. Top lads who did a top job!

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    Roger Vincent | Customer Advisor | Billing

    Rang to report the death of my uncle. Roger was helpful, kind and understanding. Made a difficult situation easy to complete.

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    Jessica Rainger | Customer Advisor | Billing

    She was super friendly and helped with my queries with regards to moving home. It's nice to hear a happy voice on the end of the line.

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    Matt Airey & Rich Selby | CST & Ganger | Wastewater Services

    The guys were fantastic and were able to fix the issue with minimal fuss or disruption. Thanks for your help

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    Matt Wiswell | Customer Advisor | Billing

    I received absolutely stellar customer service from Mat. Not only did he answer my query regarding my bill, but the conversation made my day brighter by tenfold! It's always great to speak to someone who actually cares, and doesn't just want to solve the problem and get you gone!

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    Bill Barkley & Ste Senior | CST & Ganger | Wastewater Services

    I was visited by the above employees on Tuesday 15th January 2019 and I was impressed by the knowledgeable way they carried out the inspection. They were both very friendly and helpful and came up with a solution for my problem. Although they were not able to resolve it on the day they have put in p...

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    Gill Smith | Customer Tech | Water Services

    Friendly, fast and efficient service. Couldn't ask for a better response or service.

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    Gary Thorne & Craig Breen | CST & Ganger | Water Services

    I was very impressed the way these two gentleman tackled the job with our drains.nothing was too much trouble. When the job was completed they explained where the problem occurred and put it right.they throughly cleaned the drive and drains area.a job well done thank you

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    Gemma Breen | Customer Advisor | Billing

    Very good service impressed with results

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    Jessica Rainger | Customer Advisor | Billing

    She was very friendly and really helpful made my 1st time signing up to pay bills a while lot stress free!

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    Jessica Rainger | Customer Advisor | Billing

    Very friendly, efficient service and sorted out everything I needed. All explanations were nice and clear. A pleasant change from some other company customer service call centres!

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    Gemma Breen | Customer Advisor | Billing

    Gemma was my customer service agent on 15th January 2019. she was very helpful with my enquiry and dealt with the issue immediately. very polite and courteous. many thanks Gemma

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    Robbie Teare | WCT | Water Services

    Robbie visited in relation to a leak in our street. He took the time to explain clearly how this problem may have occurred and how this may impact my property. His manner was very friendly, professional and knowledgeable. Robbie represents an asset to your company with his excellent customer service...

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    Kelly Elliot | Customer Advisor | Billing

    Polite and helpful

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    Sam Culleton & Pete Ryder | RRT | Wastewater Services

    Sam & Pete attended my property to attend to a blockage in the sewage drain. They were efficient, polite and explained the reason for the blockage & how to avoid the same problem occurring again. Thank you for your work today & I will take on your advice.

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    David Jaundrell | Customer Advisor | Billing

    David was very polite, helpful, compassionate and extremely pleasant. A pleasure to deal with.

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    Jordan Robinson & Beckie Mitchell | CST & Ganger | Wastewater Services

    Jordan and Beckie were thoroughly efficient in the way that they worked. They were extremely polite and helpful in everything they did, and made sure every detail of the job was done properly before they finished. Excellent service, and they certainly deserve an award.

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    Lydia Moran Gibson | Customer Advisor | Billing

    Very helpful, really thought about my query and went further than I expected to find the answer I was looking for. Great service

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    Claire Benson | Customer Advisor | Billing

    I recently nominated her but I was unsure of her last name. She was a star, lovely and professional. She deserve more than employee of the month.

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    Matt Airey & Ian Healey | CST & Ganger | Wastewater Services

    Exemplary service from these two guys. Courteous, professional and efficient. Informative, explained what they were going to do to fix a gruesome drainage problem that spanned a whole row of houses. Left the place spotless! Very, very impressed.

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    Robbie Potter & Emily Meehan | CST & Ganger | Wastewater Services

    Robbie and Emily dealt with a blockage at my property today. They were very prompt in attending and provided excellent service. They were polite, knowledgeable and very thorough and kept me fully informed as to what they were doing. I am very grateful for their help.

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    Babs Mcauley | CST | Wastewater Services

    :Ref. 2075991 Absolutely amazing service, we were in a right mess everywhere. this lovely lady got it sorted and cleaned up quickly keeping me up to date every step. Absolutely outstanding service and I can't thank her enough.

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    Sharon Fielding | Customer Advisor | Online Query

    Really helpful and kind at setting me back up on a payment plan after I moved into a new place and considerate of the fact I was at work.

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    Kelly Elliot | Customer Advisor | Online Query

    Help in my query.. very good service.

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    Safaraz Haji | NII | Water Services (Internal)

    Saf located a leak on a 30 house common supply well done saf the best leakage guy I have ever worked with

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    Kelly Elliot | Customer Advisor | Billing

    Excellent knowledge with a friendly approach

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    David Jaundrell | Customer Advisor | Billing

    I had to phone your company to query some issues. David Jaundrell is an absolute credit to you. He was very professional and answered my queries and more. I honestly felt like a very valued customer and just wish all companies had staff like this. He talked me through everything with a lovely teleph...

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    Paul Harding & Keith Bride | CST & Ganger | Wastewater Services

    first class service . came out within 2 hrs on a sunday night . very polite and very efficient. thank you

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    Daniel Wilcock & Ryan Spence | CST & Ganger | Wastewater Services

    Very happy with work. Team was Very helpful and explained the whole situation. Excellent service.

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    Anne Marie Scully | Customer Advisor | Billing

    Dealt with my call within minutes. Excellent response and professional attitude.

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    Alex Simpson & Jamie Pope | CST & Ganger | Wastewater Services

    I would like to nominate both Alex and Jamie for their fantastic job they did, for sorting out my blockage in the drain. They both worked hard to sort this for me, as the drain was blocked with hedge roots, between them they sorted it. They also informed me of what was happening along the way, the a...

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    Paul Sheehy & Joe Melton | CST & Ganger | Wastewater Services

    Excellent and efficient service.

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    David Ellison | CST | Wastewater Services

    David and his mate were so cheerful,helpful,explained every thing to us. Wish there was more people that call has nice and polite as these two were ,will recommend them both to any one! Even phoned to say they are on their way

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    Sarah Kenny | Customer Advisor | Billing

    Polite Well-spoke Confident in approach to my predicament Obliging and Thorough with rectifying my query Explaining thoroughly & explaining step by step what she was doing & what was happening in detail to me while she was going through my records etc. Bonus was I also have a refund after pa...

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    Katie Holbrook | Customer Advisor | Billing

    Katie was very friendly, helpful and knowledgeable when I called about recently moving into a proper and changing over to united utilities as our water provider. I was a but unsure regarding how the billing system works and how to update my readings. I now feel confident and satisfied that this had ...

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    Mick Barton & Ian Healey | CST & Ganger | Wastewater Services

    The two gentlemen that came to do the job where fantastic. Mick and Ian were really friendly and extremely polite. They explained what was the problem, updated us when needed. They respected our house, cleaned up after themselves. Honestly I could not praise them enough. What an absolute credit to y...

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    Dylan Nelson | Plumber | Metering

    Arrived at a great time so we didn't have to wait in all morning. Explained the process really clearly and informed us we had an external point already set up thanks to the attached semi already having a meter installed a few years ago. Made the process really quick and easy. Answered all of my dire...

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    David Jaundrell | Customer Advisor | Billing

    I rang to report a problem with my drainage system. David was the person who picked up my call. After he introduced himself as David. He proceed with the "perfect balance" of listing to me then,giving me the information I needed to hear. He did everyone proud! He should be training ot...

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    Maria Dell | Customer Advisor | Billing

    I spoke to Maria Dell. I can gladly say she was very polite, friendly and professional. She dealt with my enquiry satisfactorily. As the best customer service agent I ever spoke to, I gave her five stars. I wish all companies have people like Maria. She is an asset to your organisation.

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    Liam Thorpe & Shaun Cuthbert | CST & Ganger | Wastewater Services

    Liam and Shaun did a great job on our neighbours blocked drain that was causing a problem to our drain they cleaned up and disinfected the area when they had removed the blockage 10/10

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