Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Sam Mottram | Key Developer Manager | Developer Services & Planning

    Once again Sam proves to be an invaluable link between developer and UU.

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    Kelly Elliot | Customer Advisor | Billing

    Very helpful and informative :)

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    Mr James O'sullivan | WCT | Water Services

    As I needed to turn off the water supply to the house discovered on returning to turn on the supply again the plastic handle on the water meter supply valve was not working. Put in my call for an engineer who turned up on time as promised, who very quickly fixed the problem with generous understand...

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    Will Jones | Customer Advisor | Billing

    I used the online chat service. Will Jones in the collections team was very informative and helpful. I have got behind on payments and have been issued a grant. Will was great at explaining what this means and has put my mind at ease going forward. Thank you.

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    Nathan Conroy | Customer Advisor | Billing

    I would like to nominate Nathan for the award. Today I messaged on your app as I suffer with anxiety and cannot telephone. I have recently been out of work and explained this was why I'm behind with my payments. I explained that I now have a new job and wanted to set up a plan. Nathan was so friendl...

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    Andrew Cooper | Plumber | Metering

    Andrew is very polite and helpful. He put my meter in under sink which entailed cutting shelf making job more difficult and prolonged I do appreciate this as he was 4 th person to call and he did not want to let me down. I hope this nomination will get Andrew a well deserved award. Thank you

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    Jodie Corfield | Customer Advisor | Billing

    Jodie was fantastic today she sorted my query quickly and very efficiently. She dealt with me with great compassion due to my circumstances. You should be very proud to have jodie as part of your team as she is an excellent customer service agent and deserves all the recognition she can get for doin...

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    Georgia Freeman | Customer Advisor | Billing

    Georgia was polite and efficient in dealing with my enquiry.

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    Daniel Wilcock & Eddie Duffy | CST & Ganger | Wastewater Services

    Fantastic service. Danny and Eddie are a credit to the company. Thank you

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    Gill Smith | Customer Tech | Water Services

    Gill was very professional, courteous and knowledgeable - she fixed the problem and was happy to explain what had gone wrong and how she had fixed it. I was very reassured by her friendly and assured attitude and she went out of her way way to make the whole process as straightforward as possible.

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    Sharon Harden | Customer Advisor | Billing

    I used the live chat to sort out my billing and setting up a direct debit. Sharon was very helpful and got my problem sorted quickly. Usually live chats are horrific and robotic but this was a fantastic service. Thanks very much Sharon for helping me sort out everything and set my direct debit up ea...

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    Ian Johnson | Plumber | Metering

    Great service and a lovely friendly man who took time to chat to my grandchildren

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    Sharon Harden | Customer Advisor | Billing

    I wanted to cancel an appointment I had scheduled and Sharon was very friendly and efficient.

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    Liam Graham | Leakage Tech | Other

    Thanks to Liam for all his help in getting my issue resolved. A very pleasant young man & nothing seemed to be to much trouble . Thanks again

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    Lynne Davies | Customer Advisor | Billing

    Managed to get someone to come tomorrow to unblock drain, when at first told it could take up to 3 days.

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    Natalie Handisides | Customer Advisor | Billing

    Fantastic service throughout and wonderful personality.

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    Karen Richards & Rob Hardie | CST & Ganger | Wastewater Services

    The were the very friendly and very customer focused. They made sure my problem was double checked and reassured me.

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    David Jaundrell | Customer Advisor | Billing

    I phoned to report a blocked drain and he was most helpful, polite and informative, just what you need

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    Shaun Bolton | WCT | Water Services

    Excellent service from Shaun. Congrtulations.

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    Nuala Moore | Customer Advisor | Billing

    Nuala Moore was extremely helpful - taking me through the process. We live at the end of a single track lane full of potholes and overgrown trees that is part of the UU reservoir. She sent a technician to check the water who arrived in a few hours and Nuala also advises that the ground team would ch...

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    Danny Cavanagh | Customer Advisor | Billing

    Perfectly understood my questions what expremenrly responsive and offer some great advice without over asking to many questions and talking lots of time which can happen sometimes when using chat, spot on service, I hope next time i need help its danny on the other end.

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    Bill Barkley & Steve Senior | CST & Ganger | Wastewater Services

    Their caring and professional service when problems with domestic drainage occurred. They re-assured us and kept us informed as their investigations were underway. Their polite and diligent manor throughout helped us understand a complex problem and gave us the confidence to challenge and subsequen...

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    Steve Senior & Bill Barkley | CST & Ganger | Wastewater Services

    Really friendly guys, resolved problem super quick and tidied up. Really great service

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    Andy Jack | Development Services Engineer | Developer Services & Planning

    Very proactive in pushing forward and progressing the Adoption of the above development

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    Heather Bunnell | Customer Advisor | Billing

    Heather, good work.

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    Sarfaraz Haji | Water Services

    Following identification of a leak possibly on our premises Saf was polite, professional and friendly in his approach and kept us fully informed as to where the investigation was up to and advised us as and when the water would be off and when a solution was found.

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    Katie Holbrook | Phone operator | Billing

    She's been really helpful and understanding

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    Jim Tierney | cust tech | Water Services

    Jim is credit to the company. This is the second time I have had the pleasure of his help and on both occasions he has never failed to impress.

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    Gareth Jones + Matt Smith | CST + Ganger | Wastewater Services

    Reference N46 2699 they were very helpful and the best that have visited this particular problem sewage pipeline

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    James O'sullivan | WCT | Water Services

    Great and prompt service carried out in a friendly and efficient manner.

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    Ellie | Customer Advisor | Billing

    I called today to discuss a bill that we had received following one of the service departments failing to come to our property to fit a water meter. Ellie was incredibly helpful and patient with me, she was very professional and went above and beyond to make sure that my problem was dealt with prope...

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    Steven Kilgariff And Mike Bryan | Team leader | Wastewater Services

    A really good team, very polite and very professional in their duties. Was very helpful in allowing us access to our home during works, also got on the good side of my mother in law who is a legend of a dragon Good work lads

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    Andy Jack | Developer Services Engineer | Developer Services & Planning

    It has been a really pleasure to work with Andy on a recent development of mine for Redrow Homes, he has been really helpful and engaging. Thanks Andy for all your help. Andy is always responsive to communications in a timely manner and is very knowledgeable and a great engineer. Many Thanks Andy, ...

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    Jan Rooney | Customer Care Adviser | Billing

    Jan listened to my issue, helped me resolve it and i felt like she treated me as a person and not just a number. She took on board my situation and she actually cared about me and my husband Paul. I have been telling all of my family of the assistance that i received through Jan and Jordan after sp...

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    Jordan Ainsworth | Customer Advisor | Billing

    Just want to thank Jordan for being so understanding with me on the telephone, he was very sympathetic of my situation. Being at home alone full time carer for my husband, he showed real compassion and understanding. He really did make a difference to me after our conversation and helped me resolve ...

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    Ryan Jennings | Customer Advisor | Billing

    I have had an issue with this water company since December 2017 and this problem has only just been solved thanks to Ryan! After struggling to rectify this issue for the last 15 months I'm very thankful that I was luckily passed through to Ryan and he has sorted it within a matter of days! What an a...

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    Matt Airey/ Rich Selby | Reative CST | Wastewater Services

    Rich and matt came over to clear up waste in my garden, they were very good and sorted out all the problems, really friendly too, they do a tough, dirty job and deserve an award.

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    Andy Hogden | Wct | Water Services

    Excellent customer skills, explained everything and process he was following. Rang me in advance of the appointment. Credit to United Utilites

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    Andy Hogden | Wct | Water Services

    Excellent customer skills, explained everything and process he was following. Rang me in advance of the appointment. Credit to United Utilites

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    Stephen Iverson And Nigel | cst +genger | Wastewater Services

    the men were very polite and courteous and very friendly, they fixed my blocked drains quite quickly, and then cleaned everywhere up and disinfected around the area, I was very impressed

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