Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Stephen Iverson & Ant Dawson | CST & Ganger | Wastewater Services

    Another good job done well! They didn't arrive until 20.00 but still displayed a very professional attitude and were helpful in answering my questions. The problem was very quickly sorted and we are grateful to be back to normal.Thank you!

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    Natalie Handisides | Customer Advisor | Billing

    Natalie was my first contact when we suspected a water leak. She took me through the process, explaining fully what would happen and called me back regularly, exactly when she said she would, to confirm next steps and that things were progressing. It took a few attempts to find the leaks but I felt ...

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    Charlotte McFadden | Customer Advisor | Billing

    Charlotte took time to listen to our situation. She then made appropriate enquiries within the organisation to explore possible solutions. She did not stop because the initial solution did not fit and continued until she found a resolution. I also impressed by the colleague she passed the call to fo...

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    Sue King | Developer Services Assistant | Developer Services & Planning

    I asked Developer Services if someone could inspect my property, where there was a potential problem due to building work. Sue promptly sent round an inspector, who was able to put my mind at rest. Thank you very much!

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    Jessica Rainger | Customer Advisor | Billing

    Jessica was extremely helpful today I have paid my bill and set up a direct debit which I have had problems doing in the past. Jessica was friendly and professional her customer service was excellent

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    Sarah Bolshaw | Customer Advisor | Billing

    Fantasic service from the very beginning of the telephone call. Sarah listened to my concerns & advised me accordingly. I was worried about my father's water bill because it was a concern for him & due to him having mini strokes recently I wanted to alleviate any added stress for him. Sarah ...

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    Dylan Nelson | Plumber | Metering

    Pleasant and efficient. No fuss.

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    Stacey Kyle | Customer Advisor | Billing

    Great help over the phone regarding me being able to speak on behalf of my daughter who had learning disabilities. She also dealt with the meter readings and will be texting me the details of what's she's done tomorrow. She's a good ambassador for the company. Thank you Stacey

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    Jessica Rainger | Customer Advisor | Billing

    Kind, friendly, funny and quick. She made paying a bill actually entertaining so I'm thrilled with her

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    Marcus Hayward & Mark Cooper | CST & Ganger | Wastewater Services

    Quick and efficient service. Very professional. Thank you.

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    Dean Hanley | Customer Advisor | Billing

    Very good service. Handled my complaint in a friendly and professional manner. Can't give him enough praise

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    Jane Tatchell | Customer Advisor | Water Services

    Lovely lady.

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    Jessica Rainger | Customer Advisor | Billing

    If every call centre had an employee like Jessica there would be alot more happier people in the world. After just moving into a new home I've fealt with several companies whose manner over the phone was dreadful talking with Jessica was delightful. She was apologetic for our delay in being set up a...

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    Mmb - 80044697 - Project Team On Site | Engineering Delivery

    Thank you so much for your recent donation to our raffle for 'Afternoon Tea' Crooklands. This achieved a total £2850.00, which was amazing and very much appreciated by everyone concerned. Kind Regards, New Hutton Institute Committee

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    Karen Richards & Martin Cummins | CST & Ganger | Wastewater Services

    I was very impressed at the level of info i was given, before, during, and after the work was carried out. Karen and Martin were both professional and pleasant. Also the fact that they are able to do this kind of work impressed me as i got one whiff of the drains and needed to lay down for a week or...

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    Rick Gohrey & Mark Jones | CST & Ganger | Wastewater Services

    i was very impressed with the service from Rick and Mark. They were professional, efficient, friendly and helpful and very happy to answer my questions and reassure me about my drains. So often when workmen come around it feels like it's a real chore for them but Rick and Mark were great, I was ...

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    David Jaundrell | Network enquiies customer service | Online Query

    Great service Very pleasnt and helpful

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    Markus Haywood And Mark Cooper | C.S.T / Gang | Wastewater Services

    Both Markus and Mark were efficient, polite and a credit to United Utilities. Many thanks to United Utilities for a fast response and excellent service. Cheers

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    Jessica Rainger | Customer Advisor | Billing

    Jessica was lovely over the phone, very polite and nice to talk to. I don't usually like phone calls but she was very welcoming and I appreciated how nice she was. She did a great job over the phone and was very helpful

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    Jessica Rainger | Costumer service | Billing

    Very happy communicating !

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    Jim Tierney | Cust Tech reference 2148874 | Water Services

    Jim was very helpful in dealing with our query and explained everything problem has been resolved .

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    Gary Wilson | L T DAYS | Water Services

    Very polite people n explained everything thorough to me job done very quickly

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    George Smith | Customer Advisor | Billing

    george smith was so good witj my enquiry i was very impressed. called.back when.he said he would and did his best ti keep me informed

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    Danny Cavanagh | Online Query

    Danny was professional and very informative. Thank you

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    Nicola Moran | Customer Advisor | Billing

    Great service. Thank you

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    Lyn Chadwick | Customer services | Billing

    This lady was very supportive when I was having a mental health crisis. I had recently been in hospital after an intentional overdose and I had a court summons for non payment. I spoke to lyn and was very upset as I'm not very good at dealing with these sort of situations. I was crying and she sett...

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    Samantha Cookson | Telephone customer services | Billing

    Lady answered my initial telephone query. Very pleasant polite and efficient. Sorted my home visit. A credit to your company.

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    Bridget Roche | Billing

    Very pleasant and helpful, a very understanding lady I am very grateful for her help today.

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    John Mcelroy | WCT | Water Services

    John arrived at the allotted time frame,he was polite,professional. He explained what he needed to do and resolved the problem which was messy and awkward. He cleaned and tidied after finishing to my satisfaction. Job reference 2141719 excellent job. Thank you

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    Faye Jackson | Billing

    I received excellent customer service from Faye today, I was only calling to get my bill set up, and found Faye to be extremely helpful and friendly.

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    Stacey Kyle | Water Services

    Very good customer service skills

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    Bobbie Gussion-Harrison | Customer Advisor | Billing

    boobie is amazing and very sufficient in there job no nastiness in voice at all

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    Sarah Smith | Telephone Receptionist | Online Query

    I would like to nominate Sarah Smith for her professionalism in answering my query, she was friendly and very helpful and made sure I had a call back once the problem was sorted.

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    Jessica Rainger | Customer service advisor | Billing

    Jessica was great. Put my mind at ease, sorted out my direct debit and informed me of the options open to me. And all in a pleasant manner. Lovely.

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    Sharon Swift | Water Services

    Sharon came to our home as we suspected we had a leak somewhere. Sharon was professional, polite & really friendly. Sharon carried out numerous investigations, gave us advice & suggested that we have further investigations done to which we agreed.

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    Jessica Rainger | Customer service | Billing (Internal)

    Very polite courteous girl really helpful

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    Tracy Mulholland | Water Services

    Very helpful, efficient in taking details. Gave me clear advise on the next steps, thank you

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    Ashley Walker & John Medati | Cst/ganoer | Wastewater Services

    Excellent Customer Service. Extremely satisfied.

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    Stacey Kyle | Billing

    she was helpful, positive and friendly.

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    Jessica Rainger | Billing

    Jessica was so helpful and friendly during my call with her! She dealt with my query efficiently and quickly alongside congratulating me on my recent wedding...all customer service calls should be like that!

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