Recent Nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Martin Walker
    CST
    Wastewater Services

    Martin and his colleague arrived at our house to investigate / clear the source of a blockage. Martin explained everything to us about the local drainage set up, which was really useful to us as we have only been in the property for four weeks. The blockage was cleared quickly and professionally wit...

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    Susan Heavey
    Escalations Advisor
    Water Services

    Susan Heavey

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    Duncan Nelson
    Plumber
    Metering

    Excellent service and such a lovely pleasant man

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    Marcus Walker & Warren Edwards
    Wastewater Services

    Project No. 1872819 Following my request for UU to check on a suspected blocked sewer, the above noted persons attended site to assess the situation. This was confirmed as a partial blockage and they proceeded to 'jet' the pipework in order to clear the pipe. Some equipment failed and a second visi...

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    Bobbie Gussion-Harrison
    Online Query

    Hi, I needed some help as I am moving home soon and Bobbie(sorry, I dont know the surname) was very helpful and kind.

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    Bobbie Gussion-Harrison
    On line advisor
    Online Query

    Very friendly and helpful

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    Rob Pennington
    network representative
    Wastewater Services

    This gentleman visited my property on Monday to inspect a leak under the floor I had . He was very thorough and informative and made sure he called me with an eta well before he arrived which I appreciated and I found he really went that extra mile . He left m...

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    David Swingler
    Regulatory enforcement Officer
    Wastewater Services

    54/203499 David was invaluable and his guidance was most appreciated 10/10.

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    Neil Pilling
    Wastewater Network Engineer
    Wastewater Services

    Neil has always been extremely helpful, especially with short notice requests and always strives to provide excellent customer service

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    Liam Graham
    NCI
    Water Services

    Polite, informative, personable, able to detect leak and reassure me that it will be mended as soon as possible. Thank you

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    Lucy Aiston
    Customer Advisor
    Billing

    I would like to thank Lucy because I know that she deals with many enquiries all the time and the fact that she actually took time to review my case again and followed me up as promised is great. She took effective action and she is an excellent benefit to a company.

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    Jennifer Howarth
    Customer Advisor
    Billing

    Amazingly easy transfer of accounts and name change. Thanks very much for being so helpful and efficient

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    Luke Childlow
    Customer Advisor
    Billing

    Luke gave me exceptional customer service whilst dealing with my compliant! He went above and beyond to resolve my problem.

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    Tracey Mckay & A Lowry
    RRT
    Wastewater Services

    Both Employees gave outstanding customer service,they provided a professional and very thorough service, they remained on site until they had resolved the problem and were both respectful and polite throughout. Any questions that we had were answered in an informative manner. Both Staff members are ...

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    Gary Thorne & Craig Breen
    CST & Ganger
    Wastewater Services

    Gary Throne and Craig Breen came to my property tonight and they were first class. Great customer service, professional yet friendly people. Very pleased with the service provided by these two gentlemen. Absolute credit to your team and they deserve recognition. Thankyou both.

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    Martin Walker
    CST
    Wastewater Services

    I wish to nominate Martin Walker as the job he did at my house was done with the best of his ability and even cleaned up the mess that the back up had caused. He was polite and put me and my husband minds at rest.

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    Sam Robinson & Ste Hull
    CST & Ganger
    Wastewater Services

    Today two UU representatives visited my property. I would like to take this opportunity to say that I'm delighted with the work carried out by these two gentlemen, I'm also delighted with how clean and tidy my property was left once the work was carried out. They were very courteous and polite on th...

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    Sam Robinson & Bob Aitken
    CST & Ganger
    Wastewater Services

    SAM ROBINSON /BOB AITKEN, DID A FANTASTIC JOB OF CLEARING OUR BLOCKED DRAIN. THEY DID A THOROUGH JOB, AND WAS MOST POLITE AND FRIENDLY IN THE BARGAIN.MY SISTER AND I WERE VERY PLEASED WITH THE RESULTS. THANK YOU,

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    Rebecca Taylor
    Customer Advisor
    Billing

    Rebecca was fantastic to talk to today, explaining my circumstances there was no interruptions and her main concern was to put me at ease. She was calm, polite, understanding and listened, where others wouldn't. Rebecca assisted me and offered me options I didn't know were available to help me. ...

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    Gary Hutton
    Metreing
    Metering (Internal)

    A perfect gentleman moving things were needed.No swearing,explaining everything as he went along.Cleaned up when finished and explained what we had to do.We thought he did a very satisfactory service.From this water company.

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