Recent Nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Richard Smith/warren Edwards
    CST & GANGER
    Wastewater Services

    These gentleman did an excellent job clearing our drain blockage and also retreiving my draining rods which had been sucked down in to the drain while trying to unblock the drain myself. Very polite and excellent communication.

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    Ollie Smith
    CST
    Wastewater Services

    Ollie came to inspect a problem that one other UU guy and two Home Serve guys had failed to diagnose. Even though he proved that the fault lies with me to rectify and not with UU, Ollie filled me with confidence that he knows what he's doing (when those before him didn't give me confidence and didn...

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    Marion Doyle
    Customer Advisor
    Billing

    We moved house last year and were put on a water meter for the first time and I didn't understand how it worked and was concerned how much it was costing me to water our new garden . It was such a pleasure when the phone was answered by Marion who was so pleasant and friendly. She was extremely help...

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    Priority Services
    Billing

    I didn't catch the ladies name but she was so helpful. Really made my day. I rang regarding my Dad and she was very understanding. Thank you so much

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    David Kewn
    Customer Advisor Advanced
    Wastewater Services

    As a very worried person with problems originating from a neighbours problem with vermin, David listened ,explained very clearly all the options ,the way my neighbour might have handled it more easily and effectively.He then raised a job number ,what would happen and when.Super -eased my mind and a...

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    Heather Unsworth
    CST
    Wastewater Services

    Heather and her two co-workers came out when I had a problem with the drains on 18-6-2018.Not only did they fix the problem, but explained fully why it arose. They were very courteous and nothing was too much trouble, which is why they deserve some recognition. Many thanks.

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    Lima - 80042061 - Karen Mcdermott
    Engineering Delivery

    I called in because a field that UU are working on backs on to my garden. There is a patch of land that UU put fencing on, but left a small gap which I felt children or fly-tippers could access. Karen called me to say she would get it sorted and it was the next day. She is also dealing with an ...

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    Jordan Parry & Paul Mqquade
    CST & GANGER
    Wastewater Services

    Jordan Perry & Paul MqQuade ref: 1924193 The two engineers that attended our property were very efficient , knowledgeable and polite. They did a great job for us and are an asset to UU .

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    Debbie Mcnish
    Customer Advisor Advanced
    Developer Services & Planning

    I would like to nominate Debbie McNish for her help and support in arranging to have our water connection completed. I found her extremely pleasant, very helpful and have to say is a valuable assett to your business. An award of any sort would be thoroughly deserved in my opinion. Please pass on my ...

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    Paul Sheehy & Joe Melton
    C.S.T & Ganger
    Wastewater Services

    I can't recommend these lovely Guys highly enough. They were very thorough and explained everything very clearly to me in simple language that I could understand as I am a woman who flushes the toilet and has NO CLUE where the water goes!! I was quite stressed about the situation and got a little up...

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    Ryan Wadsworth
    Customer Advisor
    Billing

    I called to notify UU of a moving house date and there was some sort of problem that meant there was an erroneous bill of £179 for 3 months in an empty property when the water was turned off. Ryan sorted it all out and was very professional and helpful in his approach. He mentioned that he w...

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    Jordan Perry & Mick Winder
    CST & Ganger
    Wastewater Services

    Both arrived quickly, and efficiently dealt with a wastewater main blockage and left all clean and tidy. Full marks!

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    Kelly Elliot
    Customer Advisor
    Water Services

    Her service was impeccable - professional, fast, seamless. Brilliant - it made my day

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    Jack Taylor
    CST
    Wastewater Services

    Thank you Jack and Jack for finding our fault, repairing and cleaning!! A good job well done

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    Jordan Perry & Mick Winder
    CST & GANGER
    Wastewater Services

    We had a drain blockage we didn't know the source of. Jordan and Mick investigated and found that it's coming from a blockage in the street. They cleaned it thoroughly and were attentive enough to think about potential causes of that external blockage, found a potential cause that might contribute t...

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    Ryan Wadsworth
    Customer Advisor
    Billing

    Thanks Ryan for sorting out the house move actions. He is been extremely kind and supportive throughout the 20 mins or so conversation. Appreciate his support and wish him luck.

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    Dylan Nelson
    Plumber
    Metering

    Dylan arrived within the allocated time and comythe installation quick and without leaving any mess. Dylan left the relevant information with me after having explained everything. He's very friendly and very approachable, a credit to your workforce.

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    Brett Taylor & Graham
    Cat & gang
    Wastewater Services

    Fantastic team and very pleasant young men a job well done worked very hard to get the drains cleared and left our property cleared and clean. Thank you so much

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    Ian Wyllie
    Network Engineer
    Wastewater Services (Internal)

    Ian and his team carried out an exceptional job whilst on standby, which assisted me greatly in an ongoing investigation to a nearby property. They went above and beyond to ensure that everything was looked into and are a credit to the organisation.

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    Sue King
    Developer Services Assistant
    Developer Services & Planning

    Sue was very prompt and helpful in dealing with my request over a build over agreement. Exactly the kind of service United Utilities should be offering across the board.

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