Recent nomination

    Emma Stewart | Priorities Customer advisor | Billing

    I would like to nominate Emma Stewart for this award as I have never received such excellent customer service before. After having had an issue with my water meter for over a year, my case was passed to Emma and from that point on was dealt with with the utmost professional care and service. Emma kept in contact throughout the year, updating me from her side and following up promptly on appointments that had been made at my property. The issues I was having weren't resolved by several of the teams who visited but Emma would be straight on to the relevant departments to help to sort the problems. I do wish that all of your employees had the same outlook and care for resolving the issues that this employee has. I would like to thank her sincerely for all of her help.

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